The dedication and professionalism of the team at Potters Bar branch are always at the top, whether it's collecting medications or guiding families through the difficult process of their pet's last journey. You don't just provide a service; you truly deliver it with compassion and warmth. A special shout-out to Vicky, who exemplifies what it means to be a trusted vet! Thank you for all that you do, and for making such a positive impact in the lives of so many. Keep up the fantastic work!

The veterinary service itself is excellent — the staff are caring, professional, and I’m very happy with the treatment my cat received. However, the online admin system really needs some attention. I’ve had emails reminding me of checkups that weren’t actually due, and on two occasions I was told at the clinic that the reminders were incorrect. I also received an email the day after a completed visit saying I had missed an appointment and needed to rebook. It would be great if the online system could be updated to match the quality of the in-person care.

A fabulous practice. The staff are super attentive and really care for our pets, easy to book appointments and an overall great service. Highly recommend this practice!

I’ve never been more disappointed by any veterinary service than I am by Medivet. When my cat Louis had an accident and fractured his pelvis, instead of receiving compassionate, professional care, I was met with a relentless focus on cost. They charge exorbitantly (£1,400 for imaging and bloods) as soon as I walked through the door and yet failed to provide basic human decency or transparency. After several unclear back and forths on the phone about our options which were again incredibly vague and centred around money making we realised that Medivet's sole focus was not on the wellbeing of our cat but to extract funds from us l. We attempted to have the X‑rays transferred to Oak Vets and were met with excuses (“we’re closed now”), despite me explicitly paying for the imaging and this being an emergency. This lack of cooperation was not only unprofessional, but deeply distressing. In stark contrast, Oak Vets a family run business treated us with empathy, provided clear explanations, allowed us to stay with Louis, and arranged a more sensible, affordable plan in coordination with RVC. Their compassion and pragmatism underscored just how poor Medivet’s service truly was. If you genuinely care about your pet’s well‑being—look elsewhere. This is a chain that literally does not care. Medivet showed a blatant disregard for both our emotional distress and financial investment. I sincerely regret ever entrusting them with Louis.

Amazing, warm and welcoming staff who I have trusted with all my pets. Would recommend to anyone.