Good Companions Veterinary Clinic

Review details most often point to surgical/dental care and end‑of‑life support: one owner describes a cracked-tooth operation under general anaesthetic with frequent updates from vet Chloe, while multiple reviews describe euthanasia support (including a home visit and memorial keepsakes like a pawprint and fur). A minority view strongly conflicts with this, alleging rushed appointments, poor explanations around a complex illness, refusal of a payment plan, and an upsetting debt-collection voicemail later (which the reviewer says was ultimately resolved).

Services

•Small-animal care (website): dogs, cats, rabbits, and smaller pets.
•Dental/surgical procedure under general anaesthetic (review): operation to remove a cracked tooth, with the vet providing step-by-step updates.
•Wound care / bandage changes (review): frequent visits described for managing open wounds from cysts/lesions.
•Diagnostic imaging mentioned (review): a liver scan was proposed during an appointment (the review does not confirm it was performed).
•Medication management for complex disease (review): treatment for a rare condition described by the reviewer as a mix of cancer/autoimmune, including discussion of potential side effects.
•Euthanasia / end-of-life care (reviews): described both in-practice and as a home visit; one review mentions follow-up keepsakes (pawprint, fur, seeds).
•Emergency veterinary services (clinic data): listed as available; no further detail on how it’s delivered is included in the provided sources.
•Veterinary nurse training facility (clinic data).

Pricing

(Only figures mentioned by reviewers are included; these may not reflect standard fees.)

•One reviewer reports paying £70–£150 per visit during frequent appointments for ongoing care.
•A £120 liver scan was quoted to one reviewer as an additional same-day cost.
•A remaining £100 cremation balance is mentioned in one review (the reviewer says the debt was later cleared).

People

•Chloe (vet): repeatedly named. Owners describe her
•providing ongoing updates and reassurance during a dog’s cracked-tooth operation under general anaesthetic;
•handling end-of-life care with clear explanations and consultation “every step of the way,” including a home visit in one case.
•Harriet: named in a review as attending a home euthanasia visit alongside Chloe (role not specified in the review).
•Practice manager: one review describes the practice manager as compassionate and understanding during euthanasia arrangements.
•Vet nurse (unnamed): praised in a euthanasia review for being present and “so caring.”
•Reception team (unnamed): described as helpful and polite in a long-term client review.
•Owner/head vet/manager (unnamed): one reviewer describes them negatively as “cold,” focused on money, and later leaving a voicemail about legal action over an unpaid balance (the same reviewer says this was later walked back and the debt was cleared).

Reviews

Google rating: 4.5 stars from 79 reviews. - Clear communication during procedures: a cracked-tooth operation review highlights being updated “every step of the way” and the dog being well looked after.

•End-of-life support is a major theme: multiple owners describe calm, well-explained euthanasia care; one mentions a home visit and keepsakes (pawprint, fur, forget‑me‑not seeds).
•Long-term continuity: several reviewers reference using the practice over many years and returning with multiple dogs.
•A sharp negative outlier focuses on cost/communication: one reviewer alleges rushed appointments, inadequate explanations around a serious/rare illness and sudden decline, refusal of any payment plan, and an upsetting follow-up about an unpaid cremation balance (which they say was ultimately forgiven).

Reviews for Good Companions Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 79 we track in total. Recent reviews may not be representative of overall sentiment.

jay x

a month ago

Dean Holleyman

2 months ago

My dog required an operation to remove a cracked tooth. This required him to have general anaesthetic which was obviously a concern. The vet Chloe was brilliant and updated and assured us every step of the way. My dog was well looked after by the team and received excellent treatment and is in good health. Thank you Chloe and Good Companions.

Tony Smith

5 months ago

Excellent Vets, my previous two dogs used to come here and my current dog does spanning 20 years now. All the Vets are very caring and kind but my Staffy adores Vet Chloe, so I always ask for her. Whoever answers the phone on reception is also very helpful and polite and all the Nurses are brilliant and caring.

8 months ago

Mick Partridge

9 months ago

All the staff have been so helpful with my dig rex

Steve Parrottt

I cannot recommend this vet practice enough.From the moment I contacted them regarding having my Springer 'Bailey Boo' PTS yesterday 10.4.25.The practice manager was so compassionate and understanding,the vet nurse present while he was PTS was absolutley amazing and so caring.The vet herself when above and beyond to explain what was going to happen,asked if she could start.I have nothing but praise for these guy's.Thankyou for making an upsetting experience into a calm,peaceful experience. Many thanks and kind regards,keep doing what you're doing..you guy's are amazing. -Shelley Parrott-Bailey Boo.

6 months ago

Zoe Felton

a year ago

Phoebe passed away on 25/09/23. I think of her everyday and everyday regret bringing her to this vet. Please don't make the same mistakes as me. The attitude of the owner/head vet was cold and capitalistic. I think of this clinic as untrustworthy, I felt their attitude towards Phoebe changed when they realised I was running out of money. The majority of my subsequent appointments felt rushed. Phoebe got sick a few weeks before we brought her to Good Companions. We weren't sure what with.They diagnosed her with a rare disease they described as a mix of cancer and autoimmune. The first vet to care for her was a young woman who was great and empathetic, you could tell she cared about Phoebe. She went on holiday around this time. Things went downhill fast from here. I was taking Phoebe to Good Companions 2-3x a week to care for some open wounds that cysts and lesions had caused. Each visit I would spend £70-150. My money was running out fast, my insurance quickly maxed out. They would not accept any kind of payment plan despite the fact her life depended on it. Before she died both her eyes went black. The whole entire eye. They used to be blue. They never explained why and told me their eye specialist was on holiday. Their diagnosis was genuinely just 'its very weird?'. Before she died I was in an appointment with a middle aged female vet. After changing Phoebe's bandages she said she wanted to give her a liver scan and I should pay another £120 on top of my visit to have it done immediately. I told her I didn't have the money. She said that she would really like to do one but if I didn't have the money it wasn't possible and sent me to reception to pay my bill for the day. I should have asked more questions. I was very overwhelmed and depressed at the time. The appointment was rushed, vet gave no further information. 1 week before she died she was put on new medication to treat the cancerous legions. We were told of several side effects, one of which was swelling of the stomach. Over the next week her stomach swelled and the legions began to dry and fall off. I literally cried with joy. A week later, I brought her in the day after my birthday eager to show the vet her improvement. They said her liver had failed. We put her down that evening. She was 3 1/2 years old. They were seeing her 3 times a week. I spent literally everything I had. I regret giving them a penny. There were several other negative incidents with the vet I have not detailed. 6 months after her passing the head vet/manager called me to pay off the remaining £100 left over from her cremation. He left a voicemail that said that if I didn't pay within the next 2 days he would sue me over it. I was working minimum wage at the time. I called him tearful and angry telling him that they had never even explained why she had died. Why her liver had failed. Why they hadn't warned us of the signs, the possibility; despite her frequent visits. He admitted he would never sue me over £100. He said he could hear that I was 'still upset over the death of my pet' and cleared the debt.

Jane Piesse

Muttley first went to Good companions as a pup but after that never needed a vet. He was a beautiful cockerpoo. In his 12th year he became very poorly. It happened so fast and there was nothing that could be done. Chloe was amazing. Kind caring and professional. Chloe and Harriet came to us as we didn’t want Muttley to take his final sleep anywhere else but in his home. They were so kind and caring. We were given all the information we needed and were consulted every step of the way. Muttley went to sleep peacefully with us holding him. He wagged his tail till the end. Thank you for being so careful and loving to him. The footprint, fur, forget me not seeds you sent made me cry but we will treasure them❤️ Thank you x

Coach Driver

2 years ago

I first found Good Companions Vets with my previous Labrador,that would of been 1990's... Had 20 year gap between dogs,but once I knew I was going to retire and get a puppy,I started looking for a vet to use... Really pleased that GCVC was still going,so I popped in about November 2017 and set up for my puppy to be in the care of the practice. I remember giving breed,her name,my details etc,only thing I couldn't do was her date of birth....as I hadn't found her yet. But from that moment I knew Tasha has superb care,and I have been to be them when needed in the years since. Tasha means so much to me,and I trust them with her. It's ok,she doesn't really drive.