Highfield Veterinary Surgery in Waltham Cross, Hertfordshire, maintains a strong reputation with a 4.7-star rating from 56 Google reviews, suggesting a high level of customer satisfaction. The clinic is praised for its knowledgeable staff and compassionate care. Richard, a vet at the clinic, is noted for his expertise with Greyhounds, providing calm and sensible treatment options, as highlighted by a 5-star review from Julie Finegan.

The clinic has received commendations for its compassionate handling of difficult situations, such as the peaceful euthanasia of a hamster, as shared by Jo Hammond. Another reviewer, Margaret Lennon, appreciated the personal touch and reasonable pricing when taking her kitten to the clinic, noting the staff's attentiveness and thorough explanations.

However, not all experiences have been positive. Susan Sharland shared a 1-star review, expressing dissatisfaction with how the clinic handled her situation after she sought dental services elsewhere due to high costs. This review highlights a potential communication issue within the practice when clients seek services outside the clinic.

Overall, the feedback indicates a generally positive reputation with specific praise for individual veterinarians like Richard, Emily, and Mark, who are recognized for their expertise and efficient service. While most reviews emphasize helpful and compassionate care, potential clients should be aware of the clinic's policies regarding external services to avoid misunderstandings. Pricing transparency is noted in the reviews, with dental cleaning quoted at over £400, which some may find steep.