Highfield Veterinary Surgery – Vets in Broxbourne
Clinic Overview
Highfield Veterinary Surgery is a veterinary practice in Broxbourne that also lists itself as a veterinary nurse training facility. It offers routine preventive care, general appointments for unwell pets, and urgent same-day visits when needed. The practice also provides end-of-life support, including euthanasia and help with cremation arrangements, while out-of-hours emergencies are referred to the Queen Mother Hospital for Animals (RVC).
Services
- •Routine and preventive care: vaccinations, flea prevention, worming, microchipping, and routine health checks are listed services.
- •General consultations for illness and ongoing care: the practice lists feline care, and reviews describe pets being seen for problems ranging from puppy checks to an older cat needing tests and injections, with treatment explained clearly.
- •Urgent appointments: several owners mention being fitted in quickly when a pet became unwell or when a short-notice appointment was needed.
- •Practical support: insurance support is listed, and reviews also mention appointment reminders and help rearranging bookings when plans change.
- •End-of-life care and aftercare: euthanasia and support with cremation arrangements are part of the service, with reviews describing kind, calm handling at a difficult time.
- •Out-of-hours arrangement: emergencies outside normal hours are referred to the Queen Mother Hospital for Animals (RVC).
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Comments on cost are mixed: some owners describe the fees as reasonable, while another felt it was expensive but worth it.
People
No individual staff members are named publicly, but reviews consistently praise both the reception team and the vets. They are described as friendly, caring, knowledgeable, gentle with pets, and good at explaining treatment and options clearly.
Reviews
Google rating: 4.8/5 from 190 reviews. Recent feedback is mostly very positive, with one complaint about a long wait past the booked appointment time without updates.
- •Owners regularly describe the team as welcoming, caring, and trustworthy, with praise for both reception staff and vets.
- •Reviews often mention clear explanations and reassurance, especially for puppy owners and less experienced dog owners.
- •There are repeated examples of quick help when pets are unwell, including short-notice appointments and prompt care for an older cat needing tests and injections.
- •End-of-life support stands out as a strong theme, with owners describing peaceful euthanasia and kind, compassionate handling during bereavement.
