Highfield Veterinary Surgery – Vets in Broxbourne
Clinic Overview
Highfield Veterinary Surgery is a veterinary practice in Broxbourne that also lists itself as a veterinary nurse training facility. It appears set up for routine preventive care such as vaccinations, parasite control and microchipping, alongside same-day or urgent appointments when pets are unwell. The practice also offers end-of-life support, including euthanasia and help with cremation arrangements.
Highfield Veterinary Surgery is a veterinary practice in Broxbourne that also lists itself as a veterinary nurse training facility. It appears set up for routine preventive care such as vaccinations, parasite control and microchipping, alongside same-day or urgent appointments when pets are unwell. The practice also offers end-of-life support, including euthanasia and help with cremation arrangements. Out-of-hours emergencies are directed to the Queen Mother Hospital for Animals (RVC).
Services
- •Routine preventive care: vaccinations, flea prevention, worming and microchipping are listed services.
- •General pet care and illness work-ups: the practice lists feline care, and reviews describe pets being seen for illness with tests, injections and clear explanations given on the day.
- •Urgent appointments: several owners mention being accommodated quickly when a pet became unwell or when short-notice appointments were needed.
- •Insurance and practical support: insurance support is listed, and reviews also mention appointment reminders and help rearranging bookings.
- •End-of-life care: euthanasia and support around cremation arrangements are part of the service, with reviews describing thoughtful bereavement support.
- •Out-of-hours arrangement: emergencies outside normal hours are referred to the Queen Mother Hospital for Animals (RVC).
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Owner comments on cost are mixed: some describe the fees as reasonable, while another felt it was expensive but worth it.
People
No individual staff members are named publicly in the available information, but reviews consistently praise both the reception team and the vets. Reception staff are described as friendly, polite, helpful and caring, while the vets are regularly mentioned as knowledgeable, gentle with pets, and good at explaining treatment and options clearly.
Reviews
Google rating: 4.8/5 from 184 reviews. Recent feedback is largely very positive, with one more recent complaint about being kept waiting well past the appointment time without updates.
- •Owners often describe the team as caring, friendly and knowledgeable, with praise for both vets and reception staff.
- •Reviews highlight clear explanations and reassurance, especially for puppy and first-time dog owners.
- •There are positive examples of urgent and same-day care, including an older cat being seen quickly for tests and injections.
- •End-of-life support is mentioned warmly, including kindness around euthanasia, cremation, and a handwritten card with memorial seeds after ashes were collected.
