Village Veterinary Surgery – Vets in Hatfield Garden Village
Clinic Overview
Village Veterinary Surgery in Hatfield Garden Village appears to be an independent practice offering routine care alongside urgent same-day problems, with late weeknight availability. Feedback continues to highlight prompt access, including same-day appointments and rapid help for injuries, as well as a friendly, reassuring approach from reception through to the clinical team. Recent comments also point to compassionate support during more difficult visits, including end-of-life care.
Services
- •Routine consultations and ongoing care: the practice sees common companion pets including dogs and cats, with reviews mentioning first appointments, longer-term care, and consultations for specific concerns such as a dog’s eye condition.
- •Urgent care with extended-hours access: owners describe being seen quickly for urgent problems, including one appointment arranged within 45 minutes and late weekday evening help for an injury.
- •Procedures under sedation when needed: one detailed review describes a dog with a fish hook caught in the cheek being sedated, treated promptly, monitored until ready to go home, and followed up the next morning.
- •Compassionate end-of-life support: recent feedback warmly mentions the team’s kindness and dignity when helping a family say goodbye to their cat.
- •Prescriptions for external pharmacies: the clinic has been noted as providing prescriptions so owners can buy flea and worm treatments elsewhere.
- •Veterinary Nurse training facility: listed in the clinic data.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews focus much more on speed of access and quality of care than on fees, though one owner appreciated being able to obtain a prescription and buy preventatives elsewhere.
People
- •Kobi (vet): mentioned repeatedly by name and praised for patience, clear explanations, and a reassuring manner. Reviews specifically highlight Kobi’s work with dogs over several years and calm handling during appointments.
- •Reception team, nurses and other vets: owners consistently describe the wider team as polite, welcoming, knowledgeable, helpful, and compassionate, with positive comments covering front-desk support, nursing care, and follow-up.
Reviews
Google shows a 4.7/5 rating from 334 reviews. Recent comments commonly mention
- •Fast access when needed, including prompt appointments, same-day help, and one dog being seen within 45 minutes of calling.
- •A kind, approachable team, with praise for reception staff, vets, and nurses being friendly, informative, and easy to talk to.
- •Strong feedback for Kobi, who is singled out for being patient and excellent with dogs over the longer term.
- •Caring support in difficult moments, including thoughtful end-of-life care for a cat and attentive follow-up after an out-of-hours injury treatment.
