The Gatehouse Veterinary Surgery

- Many recent reviewers praise the team for being kind, friendly, caring, and genuinely invested in pets’ wellbeing. - Communication is a recurring strength, with positive comments about helpful reception staff, clear advice, and one owner describing daily follow-up calls. - Short-notice support is another positive theme, including help for a non-registered dog with an injury and a Saturday follow-up; some reviewers also describe the practice as affordable or good value.

The Gatehouse Veterinary Surgery in Baldock is listed as a veterinary nurse training practice. Recent feedback continues to highlight kind, communicative care, including follow-up phone calls and help with some urgent cases at short notice. Experiences around access are mixed, though, with some owners describing support for unregistered pets while others report being turned away for second-opinion requests or new registrations.

Services

•Veterinary nurse training: the practice is listed as a veterinary nurse training facility.
•Acute illness and injury appointments: reviews describe the clinic seeing pets with urgent problems, including a badly injured greyhound that was fitted in at short notice.
•Follow-up care: owners mention recheck appointments when pets were not improving, including one Saturday morning follow-up.
•Phone advice and ongoing communication: recent feedback includes helpful phone support and one detailed account of daily update calls after an initial enquiry.
•Help for some unregistered pets: several reviews say the practice assisted pets that were not registered, including a dog visiting the area, although access appears to vary depending on the situation.

Pricing

No published pricing information is currently available for this clinic.

People

•Jennifer: repeatedly praised in reviews for being direct, compassionate, knowledgeable, and trusted by long-standing clients.
•Reception and support staff: recent feedback describes the front-desk and wider team as friendly, helpful, understanding, and strong on communication.

Reviews

Google rating: 4.8/5 from 283 reviews.

•Many recent reviewers praise the team for being kind, friendly, caring, and genuinely invested in pets’ wellbeing.
•Communication is a recurring strength, with positive comments about helpful reception staff, clear advice, and one owner describing daily follow-up calls.
•Short-notice support is another positive theme, including help for a non-registered dog with an injury and a Saturday follow-up; some reviewers also describe the practice as affordable or good value.
•A smaller number of reviews are strongly negative, mainly around access and empathy, including complaints about second-opinion requests, new-client availability, and one upsetting account involving records and ongoing medication.

Reviews for The Gatehouse Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 283 we track in total. Recent reviews may not be representative of overall sentiment.

Lucy Corrado

1 month ago

Highly recommend gatehouse vets. The staff are extremely kind, caring and friendly people who clearly are very good at their job. An independent run vets who are Affordable and understanding to financial situation. I feel lucky to have them there for my cats medical needs. They really do deserve an award for being the Greatest vets in the area. I always am quick to recommend them to anyone looking for a new vets for there pet. Big up the gatehouse vets! 5 star all the way! ⭐⭐⭐⭐⭐

Donna Fox

You are an absolute disgrace to the veterinary service , no compassion no empathy just self self self My old boy of 19 has been with you last 15 years we are in the process of making the painful decision of having him euthanised I asked for his records , which we are legally entitled to, not to move vets just wanted to see his records , maybe a second opinion I wasn’t sure at this stage and I was very emotional and confused , as our last visit of a scan was rushed you never gave us time or the full picture , came out in the waiting room said ‘ he’s got a lump ‘ that’s it , left us cold and unanswered questions . then I called up few days later as he needed his pain meds to be told you had taken us of your register for no reason , other than I asked for his records and ,having your nose put out and having to type up the records !!! I was crying on this call also stating to you I was upset as probably last time he will be getting his meds due to the euthanasia. Having to find a new vets for his pain weeks before euthanasia isn’t what we needed right now …. Looking at other reviews this isn’t the first time you have done this …. Heartless uncaring disgraceful I’m absolutely heartbroken and you have made this journey more unbearable as it is Uncaring no empathy disgraceful

B

Friendly and always helpful

Jack Goldsworthy

5 months ago

Incredible service. I do not have any pets registered here but I had a concern that I needed help and advice with. The receptionist was very helpful and understanding. The Vet herself was wonderful and really helped me out. Amazing communication, they took my phone number and called me daily for updates which really eased my mind. I may have to transfer my pets to this local vets after the brilliant service I received, especially as they helped me and I am not even a registered customer!

Benjamin Glasgow-Smith

Christine Renney

6 months ago

Excellent care provided by Jennifer and her wonderful team to my two girls. Thank you for all that you do.

Jade Roper

I would give 0 if I could absolutely shocking practice I’m actually gobsmacked 😶 no words avoid at all cost!

Danni H

7 months ago

I rang this vet as my dog is very Ill and wanted a second opinion at a different vets. I had been recommended this vet by a friend so I had high hopes. I explained to the gentleman who answered the phone that I'd like my dog to come in and see the vet for a second opinion, he took my details down and went to speak to the vet. Clearly this vet didn't know I could hear her when she raised her voice, and I quote "No, we don't do second opinions ever, full stop, tell her we're not accepting any new clients". I am shocked at this attitude and behaviour when animals are in need and the current vets my dog is registered with don't seem to be bothered.

I rang this vet as my dog is very Ill and wanted a second opinion at a different vets. I had been recommended this vet by a friend so I had high hopes. I explained to the gentleman who answered the phone that I'd like my dog to come in and see the vet for a second opinion, he took my details down and went to speak to the vet. Clearly this vet didn't know I could hear her when she raised her voice, and I quote No, we don't do second opinions ever, full stop, tell her we're not accepting any new clients. I am shocked at this attitude and behaviour when animals are in need and the current vets my dog is registered with don't seem to be bothered.