The Gatehouse Veterinary Surgery – Vets in Baldock
No Prices
No Prices Tracked
Independent
Verified ClinicClinic Overview
- Many reviewers describe the team as kind, caring, friendly, and efficient, with several saying their pets were looked after very well. - Communication is a recurring positive theme, including helpful reception staff, clear advice, and one detailed account of daily update calls that helped reassure an owner who was not yet registered with the practice. - Some clients say the practice goes above and beyond, and a few comments also mention it as affordable or understanding around finances.
Services
- •Veterinary nurse training: the practice is listed as a veterinary nurse training facility.
- •Acute illness and injury appointments: reviews describe the clinic seeing pets with urgent problems, including fitting in a badly injured greyhound at short notice and helping with emergency concerns.
- •Follow-up care: owners mention recheck appointments when pets were not improving, including a Saturday morning follow-up.
- •Phone advice and ongoing communication: feedback highlights helpful phone support, clear updates, and one account of daily follow-up calls after an initial enquiry.
- •Help for some unregistered pets: several reviews say the practice assisted pets that were not registered, including a dog visiting the area, although access appears to vary depending on the situation.
Pricing
No published pricing information is currently available for this clinic.
People
- •Jennifer: repeatedly praised by reviewers for the care she provides, with one owner thanking Jennifer and her team for looking after their two pets.
- •Reception and support staff: reviews often mention the front-desk and wider team as friendly, efficient, helpful, and understanding.
Reviews
Google rating: 4.8/5 from 292 reviews.
- •Many reviewers describe the team as kind, caring, friendly, and efficient, with several saying their pets were looked after very well.
- •Communication is a recurring positive theme, including helpful reception staff, clear advice, and one detailed account of daily update calls that helped reassure an owner who was not yet registered with the practice.
- •Some clients say the practice goes above and beyond, and a few comments also mention it as affordable or understanding around finances.
- •Negative feedback is mainly about empathy and access: a small number of reviewers describe upsetting experiences around emergency or end-of-life situations, and others report being refused for second opinions or new-client registration.
Contact
Special Services
Vet Nurse Training
