The Gatehouse Veterinary Surgery

The Gatehouse Veterinary Surgery is listed as a veterinary nurse training facility (VN training). From the latest reviews, it appears set up to handle short-notice illness/injury queries with a strong emphasis on communication and follow-up—including one account of the team calling daily with updates after giving advice to someone who wasn’t even registered. Reviews also describe the practice fitting in unregistered pets for urgent problems and arranging a follow-up appointment on a Saturday morning.

There is, however, a clear conflict in experiences around access: while some reviewers say they were seen despite not being registered, others report being told the practice doesn’t do second opinions and wasn’t accepting new clients.

(Ownership group—independent vs corporate—is not stated in the information provided.)

Services

Based on the provided structured data and the latest written reviews, the practice is associated with

•Veterinary nurse training (listed facility).
•Appointments for acute illness/injury (e.g., a greyhound described as “injured himself badly” and still unwell at follow-up).
•Advice and ongoing check-ins by phone (daily update calls described in one review).
•Follow-up appointments when a pet wasn’t improving (a second appointment arranged, including on a Saturday morning per one account).

People

•Jennifer (role not explicitly stated, but described as a key clinician/team lead in reviews): repeatedly credited with being direct in communication while also compassionate. One reviewer highlights trust in her decision-making and says she “continuously updates her knowledge.”
•Reception/front-desk staff (not named): one reviewer describes a receptionist as helpful and understanding, taking details and supporting ongoing communication.

Reviews

Google rating: 4.8 stars from 280 reviews.

•Proactive follow-up and communication: one reviewer reports the team took their number and called daily with updates.
•Help offered to unregistered pets (in some cases): reviewers mention getting short-notice appointments despite not being registered, including a Saturday morning follow-up.
•Value perceptions are mixed but include “reasonable” cost: one review explicitly calls the cost “very reasonable” (no specific prices given).
•Access/refusal concerns from some owners: two reviewers describe calling for a second opinion and allegedly being told the practice doesn’t do second opinions and was not accepting new clients, while other reviewers describe being accommodated without registration.

Reviews for The Gatehouse Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 280 we track in total. Recent reviews may not be representative of overall sentiment.

Jack Goldsworthy

2 months ago

Incredible service. I do not have any pets registered here but I had a concern that I needed help and advice with. The receptionist was very helpful and understanding. The Vet herself was wonderful and really helped me out. Amazing communication, they took my phone number and called me daily for updates which really eased my mind. I may have to transfer my pets to this local vets after the brilliant service I received, especially as they helped me and I am not even a registered customer!

a week ago

Benjamin Glasgow-Smith

3 months ago

Christine Renney

Excellent care provided by Jennifer and her wonderful team to my two girls. Thank you for all that you do.

Jade Roper

I would give 0 if I could absolutely shocking practice I’m actually gobsmacked 😶 no words avoid at all cost!

Danni H

4 months ago

I rang this vet as my dog is very Ill and wanted a second opinion at a different vets. I had been recommended this vet by a friend so I had high hopes. I explained to the gentleman who answered the phone that I'd like my dog to come in and see the vet for a second opinion, he took my details down and went to speak to the vet. Clearly this vet didn't know I could hear her when she raised her voice, and I quote "No, we don't do second opinions ever, full stop, tell her we're not accepting any new clients". I am shocked at this attitude and behaviour when animals are in need and the current vets my dog is registered with don't seem to be bothered.

a month ago

I rang this vet as my dog is very Ill and wanted a second opinion at a different vets. I had been recommended this vet by a friend so I had high hopes. I explained to the gentleman who answered the phone that I'd like my dog to come in and see the vet for a second opinion, he took my details down and went to speak to the vet. Clearly this vet didn't know I could hear her when she raised her voice, and I quote No, we don't do second opinions ever, full stop, tell her we're not accepting any new clients. I am shocked at this attitude and behaviour when animals are in need and the current vets my dog is registered with don't seem to be bothered.

pemburystewarts

Short notice appointment for a Dog on Holiday. Managed to get an appointment despite not being registered as my Greyhound had injured himself badly, they also managed to agree a second appointment on a Saturday morning as still not well. Cost very reasonable and parking outside.

One for Rock 'n Roll

A wonderful place where the staff care about your pet nearly as much as you do. Always, helpful, humane (even to us owners) and go the extra mile. I don't have a bad word to say about any of the Veterinaries or support staff.

Miranda Delnevo

I have been through my fair share of vets over my many pet owning years. Jennifer is undoubtedly one of the very best. An old school vet who continuously updates her knowledge to bring the very best to her clients. Direct and compassionate; Jennifer leads a strong team with value for money but with both the animal’s and their families best interests at heart. I trust Jennifer 100%. I couldn’t bring myself to take my dogs elsewhere. Patient and trustworthy team. You don’t get many vets out there like this anymore.