Fernside Veterinary Centre Ltd – Vets in Borehamwood
Clinic Overview
- Owners frequently praise the team's kindness and compassion, especially during stressful or emotional situations, including end-of-life care. - Communication is a recurring strength, with reviewers highlighting helpful phone support, clear updates during admissions, and staff taking time to reassure both pets and owners. - Clinical care is described very positively across routine and surgical visits, including cat spays, kitten operations, a dog's small procedure, and support for new pet owners.
Services
- •Routine and preventive care: general consultations, six-month health checks, vaccinations, microchipping and parasite control. Recent reviews also mention support for first-time kitten owners and routine care for young cats.
- •Medical and surgical care: neutering, surgery, chemotherapy, therapeutic laser therapy, and nurse clinics including anal sac expression and blood pressure checks. Recent examples include a cat spay, operations for two kittens, and a dog's small procedure, with owners highlighting clear updates and reassuring care.
- •Ongoing support services: grooming and nail clipping, medication support, pet travel documentation and home visits. Earlier feedback also mentions help arranging eye drops through a local chemist and changing them when needed.
- •Species seen: dogs, cats, rabbits, ferrets and other small pets. Review examples include care for cats, kittens, dogs, a rabbit and a cavapoo.
- •End-of-life and emergencies: end-of-life care and euthanasia, emergency support during opening hours, and out-of-hours referral to the Queen Mother Hospital for Animals. Recent feedback particularly praises the practice's compassion and professionalism during a dog's final visit.
- •Training: the practice is listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed: some long-standing clients describe pricing as fair and say the monthly plan offers good value, while one reviewer reports a sharp increase after the practice became part of CVS.
People
- •Robyn is praised in reviews for professional care during a dog's procedure.
- •Sue is thanked by name for excellent customer service, communication and reassurance when a family brought in two kittens.
- •Reviews also speak very positively about the wider team, including reception staff, nurses and vets, describing them as kind, knowledgeable, compassionate and consistent.
Reviews
Google rating: 4.8/5 from 239 reviews.
- •Owners frequently praise the team's kindness and compassion, especially during stressful or emotional situations, including end-of-life care.
- •Communication is a recurring strength, with reviewers highlighting helpful phone support, clear updates during admissions, and staff taking time to reassure both pets and owners.
- •Clinical care is described very positively across routine and surgical visits, including cat spays, kitten operations, a dog's small procedure, and support for new pet owners.
- •Sentiment is overwhelmingly positive overall, though there is some mixed feedback on pricing, with one reviewer unhappy about increases after the ownership change.
