The Woolpack Veterinary Surgery – Vets in Buntingford
Clinic Overview
- Urgent access is a strong theme: reviewers mention being fitted in quickly for problems such as a suspected eye infection and a dog eating avocado, including one owner who was not previously registered with the practice. - End-of-life care is repeatedly praised: owners describe staff as patient, empathetic and professional, helping pets pass with dignity and giving families time and reassurance. - Day-to-day care is often described as warm and thoughtful: reviews mention clear explanations, good support for children attending appointments, and calm handling of anxious or reactive pets.
The Woolpack Veterinary Surgery in Buntingford is a CVS-owned small-animal practice with in-house diagnostics including lab work, X-ray and ultrasound, and a broad listed species scope covering rabbits, small mammals, birds and backyard poultry. The practice also lists orthopaedic surgery and cardiology referral services, and notes that it is an RCVS General Practice, a Cat Friendly Clinic (Silver), and a veterinary nurse training facility. Recent reviews describe a friendly team, prompt help for urgent problems and compassionate support during end-of-life appointments.
Services
- •Routine and preventive care: consultations, six-month health checks, nurse clinics, vaccinations, parasite control, microchipping and blood pressure checks.
- •Procedures and general treatments: neutering, dentistry, surgery, grooming and nail clipping, anal sac expression, pet travel documentation and home visits.
- •Diagnostics and referrals: in-house lab testing, X-ray and ultrasound, plus orthopaedic surgery and cardiology referral services.
- •Species seen: the website lists dogs, cats, rabbits, gerbils, guinea pigs, hamsters, ferrets, small cage birds, backyard poultry and wild birds. Recent reviews also mention visits for cats, dogs and a tortoise.
- •Emergency care: during normal hours, emergencies are handled through the practice; out-of-hours care is provided by Vets Now Barton-le-Clay.
- •Recent examples from reviews: same-day help for a suspected eye infection, an urgent appointment for a dog that had eaten avocado, regular support for an older bulldog, and careful handling of anxious or reactive dogs.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments are mixed on value, with one owner describing the practice as very reasonably priced after a same-day appointment.
People
- •Keeley (vet) is specifically praised for patient, kind and caring support during a cat’s euthanasia appointment.
- •Holly is mentioned in multiple reviews for being welcoming, helpful and thorough, especially when explaining diet, answering questions and talking owners through a health check.
- •Zoe is singled out warmly by one owner as a particular favourite with their dog.
- •The wider team, including reception staff and vet nurses, is often described as friendly and supportive, particularly with urgent bookings, anxious pets and families attending together, although one reviewer reported a rude receptionist.
Reviews
Google rating: 4.6/5 from 134 reviews.
- •Urgent access is a strong theme: reviewers mention being fitted in quickly for problems such as a suspected eye infection and a dog eating avocado, including one owner who was not previously registered with the practice.
- •End-of-life care is repeatedly praised: owners describe staff as patient, empathetic and professional, helping pets pass with dignity and giving families time and reassurance.
- •Day-to-day care is often described as warm and thoughtful: reviews mention clear explanations, good support for children attending appointments, and calm handling of anxious or reactive pets.
- •Negative feedback is present but less common: there is one complaint about rude reception service and one serious complaint about the practice declining to help an injured wild deer.
