The Woolpack Veterinary Surgery

The Woolpack Veterinary Surgery is a small-animal practice (independent/ownership group not stated) with in-house diagnostics (lab work, X‑ray, ultrasound) and a wide species scope listed on its site (including rabbits, small mammals, birds, and backyard poultry). The website also describes orthopaedic surgery and cardiology referral services, and notes it is an RCVS General Practice and a Cat Friendly Clinic (Silver).

From the latest reviews, owners most often highlight

•Same-day help for urgent problems (e.g., a dog seen promptly for a suspected eye infection and sent home with antibiotics).
•Supportive end-of-life care, with multiple reviewers describing patience and dignity during euthanasia appointments.
•Time spent on practical guidance, such as detailed discussions about diet during a health check and help understanding pet insurance/financial support after an emergency reaction.
•A mixed experience with reception, with one review calling a receptionist “awful (rude)” while others describe reception staff as very helpful.

Services

Based on the clinic website summary and the review detail available

•Consultations (including “six month health checks” and nurse clinics)
•Vaccinations and parasite control
•Microchipping
•Neutering
•Dentistry
•Surgery, plus orthopaedic surgery referral service
•Cardiology referral service
•Diagnostic tests & imaging, supported by listed facilities: in-house lab, X‑ray, ultrasound
•Grooming & nail clipping
•Anal sac expression
•Blood pressure checks
•Puppy parties
•Pet travel documentation
•Home visits

Emergency arrangements (as stated on the website)

•During normal hours, emergencies are handled by contacting the practice.
•Out-of-hours care is provided by Vets Now Barton-le-Clay.

Other capabilities/policies mentioned in clinic data

•Veterinary Nurse Training facility

Species listed on the website include

•Dogs, cats, rabbits, gerbils, guinea pigs, hamsters, ferrets, small cage birds, backyard poultry, wild birds.

People

•Keeley (vet) is specifically praised in a review for handling a cat’s euthanasia appointment with patience and kindness toward both the pet and the owners.
•Holly is mentioned by name in multiple reviews. One owner describes a health check where Holly discussed the pet’s food and answered questions in detail; another reviewer describes Holly as “welcoming and helpful.”
•Reception team feedback is mixed: one reviewer reports a rude receptionist, while another describes reception staff as helpful (including assisting with a minor hand injury and providing a plaster).

Reviews

Google rating: 4.6 stars from 129 reviews. “”

•End-of-life care is a repeated strength: reviewers describe staff being patient and supportive during euthanasia, helping owners through decisions and focusing on dignity.
•Responsive care for acute issues: a same-day appointment is mentioned for a suspected eye infection, with an exam and antibiotics provided.
•Practical, detailed communication: examples include time spent discussing diet during a health check and a nurse talking through next steps after an allergic reaction, including guidance on insurance/financial support.
•Front-desk experience varies: one review complains about rudeness from a receptionist, while other reviews describe reception staff as helpful and friendly.

Reviews for The Woolpack Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 129 we track in total. Recent reviews may not be representative of overall sentiment.

John Saunders

in the last week

Cant praise holly and the reception ladies enough We went to get our bonnie a free health check holly who see bonnie was brilliant she spoke to us about the food we give bonnie etc and not ignoring either one as she spoke to us both when answering our questions and explained everything in detail to us she was so helpful telling us what we should do to help bonnie and when we asked her questions she was great at giving us her feedback to them and her advice on bonnie Which we will take aboard , when leaving i caught my hand nothing major on the door and the staff at the reception desk was so helpful also in getting me a nice hi viz coloured plaster for my hand very nice of them and sorry I never got your names but will find out thankyou all so much this was on friday the 9/1/26 in morning many thanks to all once again ..

Sarah Allen

3 months ago

I can't thank the staff enough with the help, empathy, professional approach and support they gave me in saying goodbye to my best friend last week. Woolpack are not my normal vets (they are an hour away) but I knew that morning it was time. I called them to ask for their help and assistance in my boy's final journey. They were so patient with me, whilst I endlessly faffed, said yes, then no, then yes, they totally understood where my head was at and they gave me the reassurance I needed. I thank you from the bottom of my heart for putting up with me being an absolute wreck and allowing my baby to pass with dignity. xx

2 weeks ago

Bis

5 months ago

Kirsty Hart

The best kind loving

Angel Ish

7 months ago

vets are nice but receptionist is awful (rude)

Georgina Woodcock

My cat Dusty had to be put to sleep today and I have to thank Keeley for being so kind, patient and caring both to Dusty and my husband and I at a very sad and difficult time. An amazing Vet and wonderful, genuine lady, thank you.

Lydia Smith

It was my first time visiting this vets yesterday with my Labrador. They managed to fit me in the same day, despite being really busy as I was sure my dog had an eye infection. All the staff are super friendly and made the visit pleasant for both myself and my dog. We was seen promptly and my dog was checked over and prescribed the antibiotics he needed. I am so pleased I moved my dogs over to this vets after a bad experience at my previous vets. I cannot fault them and highly recommend! They are also very reasonably priced! My dogs eyes already look better today 🙏 Thank you Woolpack Vets ❤️🐾

olivia

6 months ago

I have been registered with this vets for a short while, and have had nothing but amazing experiences with every visit. The team are all so caring, and give fantastic advice when needed. I also have to mention how incredible, welcoming and helpful Holly has been! Thank you all for everything that you do :)

charlotte de le Vingne

Our puppy had a really nasty allergic reaction: and the vet nurse went over and beyond to support us on next steps, help us with getting financial support, talked through pet insurance all of which was not her job at the time. But the level of support and care was brilliant . We are new to the area and are so pleased we choose the wool pack