Berry House Veterinary Practice – Vets in Hitchin
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Corporate
Clinic Overview
Berry House Veterinary Practice in Hitchin is part of the IVC Evidensia group. The practice offers emergency veterinary care and is also a veterinary nurse training facility. Owners often highlight clear, considerate communication, with supportive care across routine appointments as well as more difficult situations such as urgent treatment and euthanasia.
Services
- •Emergency and general veterinary care: emergency veterinary services are listed, alongside routine consultations and examinations for cats and dogs. Recent owners describe calm, thorough assessments and clear explanations during appointments.
- •Veterinary nurse training: the practice is listed as a veterinary nurse training facility.
- •Cat care: recent reviews mention treatment for an abscess after infected puncture wounds, with good healing after antibiotic injections, as well as support during a cat’s dental treatment.
- •Surgery and onward referral when needed: owners mention neutering and, in a more complex case, referral to Davies Veterinary Specialists for further treatment and follow-up care.
- •End-of-life care and difficult decisions: reviews describe careful discussions around euthanasia, a calm and gentle approach, and thoughtful keepsakes including fur clippings and paw prints.
- •Communication and day-to-day support: owners regularly mention helpful phone conversations, quick email replies for booking and follow-up, warm reception staff, and a non-pushy approach when talking through options.
Pricing
No published pricing information is currently available for this clinic.
People
- •Sarah Richardson (vet): thanked by name for looking after a dog called Ollie over many years, especially during periods when he was very unwell.
- •Sarah (vet): mentioned by an owner as the vet who examined their puppies, explained procedures clearly, and answered questions.
- •Reception and wider team: reviews regularly mention warm, understanding front-desk staff and a caring team overall, including reassuring phone support and kindness during bereavement.
Reviews
Berry House Veterinary Practice has a 4.6-star Google rating from 469 reviews.
- •Recent feedback is mostly very positive, with owners often describing the vets as calm, thorough, experienced and reassuring, especially when pets are unwell.
- •Communication is a recurring strength: owners praise clear explanations, being kept informed during treatment, quick email responses, and understanding support over the phone.
- •Many reviews reflect long-term loyalty, including clients who have used the practice for years or decades and returned with new pets because of earlier good experiences.
- •There is also one serious recent complaint from an owner who felt a cat’s breathing problems were not diagnosed early enough and was unhappy with the advice given when the cat later deteriorated.
Special Services
Emergency Services
Vet Nurse Training
