Hitchin Veterinary Surgery – Vets in Hitchin
Clinic Overview
Hitchin Veterinary Surgery is an independent, employee-owned small-animal practice in Hitchin, operating as an Employee Owned Trust since May 2023. It offers routine veterinary care, surgery and support for short-notice urgent cases. Recent feedback remains very positive overall, particularly for friendly communication, clear explanations, supportive handling of anxious or reactive pets, and thoughtful follow-up, alongside one isolated complaint about a microchipping appointment and how concerns were handled afterwards.
Services
- •Small-animal veterinary care: general care for common household pets, with reviews describing regular visits for dogs, cats and kittens.
- •Routine and urgent appointments: the practice says it may be able to fit in emergencies at short notice, and owners often mention quick replies to questions and prescription requests.
- •Procedures and surgery: recent experiences include kitten neutering, microchipping, a chihuahua’s surgery and cruciate surgery.
- •Support for more complex or sensitive cases: reviews highlight calm, accommodating care for an epileptic dog, practical support for a reactive dog by meeting outside rather than using the waiting room, and reassuring handling for a large dog whose owner felt anxious about judgment from others.
- •Travel paperwork and export support: Jonathan is specifically praised for helping with the process of emigrating two dogs to Australia, explaining the steps clearly and following up afterwards.
- •Bereavement and difficult situations: reviewers mention compassionate care after a road traffic accident and a condolence card sent after a pet’s death.
Pricing
No published pricing information is currently available for this clinic.
People
- •Zoe (vet): recently praised for kind, reassuring handling that helped both owner and dog feel less anxious during a visit.
- •Jonathan (vet): specifically thanked for clear, thorough help with dog export paperwork for Australia and for following up afterwards.
- •Tom (vet): singled out for support during a dog’s cruciate surgery.
- •Reception team: often described as friendly, welcoming and efficient.
- •Wider vet and nursing team: reviews regularly mention clear explanations, gentle handling and calm support for nervous, reactive or medically complex pets.
Reviews
Hitchin Veterinary Surgery has a 4.9-star Google rating from 472 reviews. Recent written feedback is overwhelmingly positive, with recurring themes including
- •A warm, welcoming atmosphere, with reception staff frequently described as friendly, efficient and helpful.
- •Strong communication, including clear explanations, quick responses to queries and prescriptions, and thoughtful follow-up after treatment.
- •Positive experiences across both routine and more involved cases, including neutering, cruciate surgery, epilepsy support, reactive-dog handling and travel paperwork.
- •One negative review stands out, centred on an expired microchip kit and the way the concern was handled, although that same reviewer said earlier visits and other staff had been positive.
