Hitchin Veterinary Surgery

Following microchip implantation of my kitten I noticed that the chip kit had expired 4 months prior when performing the registration a week later. The response I received from the vet was not apologetic, but actually patronising, suggesting there was confusion on my behalf. The vet attempted to reassure me that this conduct was totally acceptable, as it was 'just the packaging' that was expired. Expirations are calculated for assurance of product sterility, therefore in a medical capacity this is a significant faux pas. I also found the vet's demeanor unsatisfactory during the initial consultation. He was dismissive of my valid concerns & appeared judgemental when I said my cat was allowed outside on a lead only ('oh, she's one of those!' in a patronising tone). Is it too much to expect professionalism & impartiality when frequenting a vet practice!? It's a shame, as my 3 previous experiences at the practice were positive & the other vets & receptionists were extremely pleasant. I assumed because all the positive reviews & the fact the practice is independently owned my pet would experience outstanding care? I have now had an experience that completely opposes this theory. I always attempt to resolve issues, in the first instance, with effective communication instead of leaving negative reviews allowing the other party an opportunity for redemption. Sadly, on this occasion I was subjected to additional condescension!

I go regularly to the Hitchin veterinary surgery with all my pets. The receptionists are friendly and efficient and there is a nice atmosphere in the waiting room. The vets are helpful and explain things very clearly. The vets and nurse are very kind and gentle with the pets, so it is less stressful for them. I would highly recommend this veterinary surgery for your pet care.

I can't speak highly enough of HVS, the whole team are fantastic. Our Jasper is an epileptic dog and they have been wonderful as we have navigated looking after him, and cool, calm and supportive during some of his more dramatic moments (and he is a touch dramatic as shown below)! He wouldn't be here without their care and professionalism, and we are so grateful!

I just want to say a huge thank you to all the wonderful staff at Hitchin Vets. Our three kittens are registered here and great care was taken during their neutering procedures late last year. Recently, our older cat Nala was brought into Hitchin Vets after a road accident that she did not survive. The staff handled breaking the news to us with such empathy, and looked after her until we could collect her and bring her home. We received a condolence card from the staff this week after losing Nala, and it meant so much to us as a family. We are so lucky to have such a fantastic team of people take care of our animals and we will forever be grateful for the work you do. Laura and Family xxx

We have recently moved over to this surgery as advised from our dog trainer as they especially good with reactive dogs. We have been extremely impressed with the service for a our 2 dogs and cats. They allowed us to meet with our reactive dog outside the vets and were very calm and accommodating. They respond very quickly to any prescription request and all in has a very good for us and our pets. Thank you