Walton Lodge Veterinary Group

Walton Lodge Veterinary Group is a multi-branch veterinary company (described on its website as established for 15+ years) offering care for dogs, cats, and guinea pigs. The practice states that 24-hour emergency care is available, and it promotes a Pet Health Club® Plus plan where consultations are included. It’s also listed as a veterinary nurse training facility.

Owner feedback in the latest reviews most often mentions friendly, professional interactions across reception, nurses, and vets, with specific examples like reception staying welcoming even after an accident in the waiting area, and vets being described as calm and reassuring for anxious pets. One reviewer reports a clear difference in experience between branches, praising named staff at one branch while saying they were disappointed with the care and attitude at others.

Services

• •24-hour emergency care (stated on the website).
• •Consultations (including consultations that are “included” as part of a Pet Health Club® Plus plan, per the website text available to us).
• •Care for dogs, cats, and guinea pigs (website summary).
• •Repeat prescriptions (website text available to us).
• •Veterinary nurse training facility (structured clinic data).

People

• •Scott (vet): described as “attentive and very professional,” while also “warm and easy to talk to,” in a review that references two recent visits.
• •Brooke and Zoe (roles not stated): one reviewer credits them with taking time to reassure them and creating a notably welcoming experience, and contrasts this with disappointment reported at other branches.
• •Additional staff mentions (not named): receptionists, nurses, and vets are described as friendly and professional; one review highlights a vet’s “calming voice” and “great knowledge.”

Reviews

Google rating: 4.2 stars from 203 reviews. “”

• •Friendly, professional handling from front desk through to clinicians, with multiple reviews noting receptionists, nurses, and vets as approachable and helpful.
• •Calm, confidence-building communication, including a vet described as having a calming voice and being easy to talk to.
• •Handling nervous pets: one owner notes their cat hates leaving the house but says the vets they’ve seen “over the years” have been very good.
• •Mixed experiences across the group’s branches: one reviewer praises specific staff for going “above and beyond,” but also says they were disappointed with the care and attitude at other branches.