Emergency Vets in Royston

## Summary Medivet Melbourn is part of the Medivet veterinary group (a network of practices and 24-hour centres). It appears set up for routine consultations and ongoing care, with owners repeatedly mentioning extra time spent with anxious pets and clear communication about test results. Medivet also advertises access to 24/7 emergency care with a standard overnight consultation fee, though one recent reviewer said they “wish they offered 24/7 emergency care,” suggesting expectations may differ between on-site cover and referral to a 24-hour centre. Concrete specifics owners mention include: - Vets taking time to examine pets rather than rushing appointments. - Handling nervous cats and nervous dogs in a way that owners felt reduced stress. - A named vet (Bekki) phoning to explain test results and answer questions. - Owners feeling they weren’t pushed into unnecessary treatments/procedures. ## Services - General veterinary consultations and treatment (multiple reviews describe dogs/cats being examined and treated). - Nervous/anxious pet handling support (owners describe staff taking time, reassurance, and gentle handling during visits). - Test results communication by phone (a review describes a vet calling to explain results and answer questions). - Emergency care: Medivet states 24/7 emergency care is available via its 24-hour centres, with an overnight consultation fee model (see Pricing). One reviewer indicated the practice does not offer 24/7 emergency care, so the practical arrangement may be via a separate Medivet emergency site rather than at this clinic. - Veterinary Nurse Training facility (listed in the provided clinic data). ## Pricing - Medivet lists a nationwide overnight emergency consultation fee of **£130** for consultations **between 7pm and 9am**. ## People - **Bekki (vet)**: mentioned for calling to explain test results and for taking time to answer “many” questions. - **Vets and nurses (team)**: multiple reviewers describe them as kind/considerate, with examples including taking time during exams and gentle handling of nervous cats. - **Reception staff**: described as friendly and helpful (noted alongside vets and nurses in one review). ## Reviews **Google rating: 4.8 stars from 280 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners frequently describe kind, patient handling—especially for nervous cats and dogs—aimed at keeping visits less traumatic. - Communication is highlighted in practical terms (for example, a vet calling with test results and answering questions). - Several reviews mention trust in recommendations, including one owner specifically saying they didn’t feel pushed into unnecessary procedures. - One reviewer praised the care but noted they wished the clinic offered 24/7 emergency care, which contrasts with Medivet’s stated 24/7 emergency access model.

## Summary Tyrrells Equine Clinic Ltd is an equine-only practice that offers emergency veterinary services (listed as 24/7/extended-hours emergency cover). From the latest reviews, owners most often describe prompt call-outs for injuries (for example, a badly gashed leg treated quickly) and professional, thorough pre-purchase vetting with a prompt written report. There are also sharp negatives: one recent review alleges a colic case was under-treated (disagreement over tubing, with the horse later tubed multiple times elsewhere), and another criticises reception/management conduct and charges (including a prescription sent to the wrong address and refusal of a refund). ## Services - **Emergency veterinary services** (stated as 24/7/extended-hours emergency cover). - **Colic assessment and management** (tubing/nasogastric intubation is specifically mentioned in a review, including disagreement about whether it was needed). - **Treatment of injuries/wounds** (a review describes a severe leg gash treated promptly on a call-out). - **Pre-purchase vetting** (a review describes a vetting carried out for an unseen purchase, with a thorough, prompt report). - **Prescriptions** (mentioned in a review, including an issue with a prescription being sent to the wrong address). - **Ongoing-condition call-outs** (one reviewer reports being charged for call-outs despite the clinic already being aware of an ongoing condition). ## People - **Iris** (named in multiple reviews): repeatedly described as “lovely, friendly and helpful.” - **Jason** (named in a colic-related complaint): mentioned in a 1-star review as having assessed colic as “not bad” and disagreed with tubing; the reviewer reports the horse later required repeated tubing elsewhere. ## Reviews **Google rating: 4.5 stars from 27 reviews.** Themes below are drawn from the latest written reviews available to us. - **Prompt response for acute injuries:** one owner says the clinic came out quickly for a badly gashed leg and treated it “quickly and expertly.” - **Pre-purchase vetting experience:** one review highlights professionalism, thoroughness, reliability, and a prompt written report when buying a horse unseen. - **Service experience varies by situation:** a recent 1-star review alleges poor handling of a colic episode (including disagreement about tubing), while other reviews describe long-term satisfaction over many years. - **Front-desk/fees disputes are raised:** one reviewer describes reception/management as “snooty,” alleges shouting when challenged, and reports disputes over prescription handling and refund refusal, plus frustration with call-out charging for an ongoing condition.