
#5 Vet in Royston, Hertfordshire
Tyrrells Equine Clinic Ltd, located in Royston, is a well-regarded establishment specializing in emergency veterinary services, offering 24/7 care. The clinic has a strong reputation, as evidenced by its 4.7-star rating from 26 Google reviews. This high rating reflects consistent customer satisfaction, bolstered by the majority of positive feedback.
Among the five written reviews, four are glowing, awarding the clinic five stars. Customers like Alison Speed and Eshaan Ghosh commend the clinic for its friendly and helpful service, with particular appreciation for staff like Iris. Alastair Brown highlights the clinic's prompt and expert care during emergencies, noting a 15-year history of positive experiences. Kimberley Thomas also praises Tyrrells for their professionalism and reliability, especially during a critical remote purchase, emphasizing their reasonable pricing and thorough service.
However, one review by Sophie is notably negative, criticizing the clinic's reception staff and management for poor customer service and billing practices. Her experience, though isolated, suggests room for improvement in communication and customer relations.
Overall, Tyrrells Equine Clinic is depicted as a trusted provider of equine veterinary care, with a long-standing positive reputation among its clientele. Despite one negative account, the clinic's consistent high ratings and commendations from other customers underscore its reliability and professional integrity.
Note: Showing the 5 most recent Google reviews out of 26 we track in total. Recent reviews may not be representative of overall sentiment.
2 months ago
Iris as always lovely friendly and helpful
4 months ago
Th e best
2 years ago
When our horse gashed her leg badly, they came out promptly and cared for her quickly and expertly, and put us at our ease. Early days yet in her treatment, but their positivity is encouraging. We've been with Tyrrell's for nearly 15 years now with good reason.
3 years ago
Absolutely disgraceful clinic, some of the veterinarians are lovely but the reception staff and management are disgraceful, snooty and even take to shouting at you, if you disagree with them. Taking money for a prescription, that they sent to the wrong address, after failure of updating their system, refusal of a refund. My lad has an ongoing condition, which the vets are aware of and yet they still expect to charge for call outs, even though they know this and don't need to see him each time. My other vets was never so money grabbing as these, stay clear if you can!!!
4 years ago
I had a horse vetted by Tyrrells in January and as I was buying unseen (due to COVID restrictions), their input was crucial. I had to chose a vet out of my own area and one not used by the seller; I am pleased that I chose Tyrrells. I found Tyrrells to be extremely professional, reliable and thorough. Reasonably priced and prompt with their report. I would definitely recommend this practice and certainly use them again if required.
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