Tyrrells Equine Clinic Ltd

Tyrrells Equine Clinic Ltd is an equine-only practice that offers emergency veterinary services (listed as 24/7/extended-hours emergency cover). From the latest reviews, owners most often describe prompt call-outs for injuries (for example, a badly gashed leg treated quickly) and professional, thorough pre-purchase vetting with a prompt written report. There are also sharp negatives: one recent review alleges a colic case was under-treated (disagreement over tubing, with the horse later tubed multiple times elsewhere), and another criticises reception/management conduct and charges (including a prescription sent to the wrong address and refusal of a refund).

Services

• •Emergency veterinary services (stated as 24/7/extended-hours emergency cover).
• •Colic assessment and management (tubing/nasogastric intubation is specifically mentioned in a review, including disagreement about whether it was needed).
• •Treatment of injuries/wounds (a review describes a severe leg gash treated promptly on a call-out).
• •Pre-purchase vetting (a review describes a vetting carried out for an unseen purchase, with a thorough, prompt report).
• •Prescriptions (mentioned in a review, including an issue with a prescription being sent to the wrong address).
• •Ongoing-condition call-outs (one reviewer reports being charged for call-outs despite the clinic already being aware of an ongoing condition).

People

• •Iris (named in multiple reviews): repeatedly described as “lovely, friendly and helpful.”
• •Jason (named in a colic-related complaint): mentioned in a 1-star review as having assessed colic as “not bad” and disagreed with tubing; the reviewer reports the horse later required repeated tubing elsewhere.

Reviews

Google rating: 4.5 stars from 27 reviews. - Prompt response for acute injuries: one owner says the clinic came out quickly for a badly gashed leg and treated it “quickly and expertly.”

• •Pre-purchase vetting experience: one review highlights professionalism, thoroughness, reliability, and a prompt written report when buying a horse unseen.
• •Service experience varies by situation: a recent 1-star review alleges poor handling of a colic episode (including disagreement about tubing), while other reviews describe long-term satisfaction over many years.
• •Front-desk/fees disputes are raised: one reviewer describes reception/management as “snooty,” alleges shouting when challenged, and reports disputes over prescription handling and refund refusal, plus frustration with call-out charging for an ongoing condition.