Reed Veterinary Surgery

I wouldn't take my pets anywhere else. Have been with Reed vets since Rosemary had a small surgery on her property. Although she has now retired and sold the practice, it is still as wonderful as it always was. Everyone lovely x

Best vets around, friendly helpful staff across all areas

WHAT A SHAME SUCH A ONCE WONDERFUL INDEPENDENT PRACTICE HAS BEEN TAKEN OVER NOW. Our story is we had waited 3 years on a waiting list to join Reeds vets. Everyone we spoke to locally had recommended them and the treatment we received by Rosemary and her team over the past near decade was nothing short of incredible. Since the take over the practice has swiftly changed, and not for the better. I actually would feel more comfortable now with my pets in the hands of Medivet which is not ideal. The first alarm was when our German Shepherd was refused referral due do the vets opinion that it was a waste of money. Fortunately a different vet immediately organised an important and what they felt necessary and quite routine referral, that eventually both extended and improved her quality of life. However the situation was desperate at the time and this stance caused significant alarm and delays in her treatment - she actually could have died that evening. The communication was also poor and the language of this vet was hard to understand. The second alarm was involved in our new puppy vaccinations, with a different new vet. The wrong medicine was offered and I was told it wouldn't matter I would just have to wait another 4 weeks leaving a puppy potentially exposed to illness at a critical stage of life. This was dealt with at the time. Not only that, the appointment was rushed and the communication poor in every sense.I could barely understand the vets accent but the manner was clear that this was not a type of vet I had been used to seeing in the past. The final alarms were that in the bigger picture, everything was changing quickly from a once almost too honest and caring vet practice at times. To all the old vets suddenly disappearing, poor ethical decisions being made and appointments that felt rushed. An administrative system also radically altering from trusting company that we felt valued its pets and their owners, to one where money is clearly the main operating focus and where animals and the customers take second fiddle. My partner, our animals and I will miss going to Reeds Vets, but it is simply not the practice we felt our pets were safe, Where'd ethics were the first priority and our custom mattered.

Never been before .. we took my rescue Ferret for a check over .. a very nice comfortable surgery 👌 .. will definitely go again when required

Very understanding and there very caring side when its time to say goodbye to your beloved pet.

Can’t recommend this vets enough. The staff are so caring and patient. We were really touched on receiving a sympathy card in the post with some seeds to plant for our pet we had to have put to sleep.

Firstly thankyou to the angels that helped me through the loss of my beautiful rescue cat Blossom i shared the experience with my friend Jane Barret who has also left a review. The care and compassion you showed was second to none i have early dementia and the kindness you showed us both was amazing. I was able to spend time with her on my own singing and talking to her. The vet and nurse treated her as their own showed so much love. I cannot thankyou enough even with the after care. A true family vets. I have another rescue cat but wont go anywhere else. Thankyou to all the staff at Reeds in Royston