Reed Veterinary Surgery

- The strongest theme is end-of-life and bereavement support, with several reviewers describing staff as understanding, patient and compassionate when a pet had to be put to sleep. - Owners mention being given time and privacy with their pet, as well as calm guidance when they felt unsure what to do. - Aftercare stands out too, including a sympathy card with seeds to plant sent after a loss.

Reed Veterinary Surgery in Royston offers a broad mix of routine care, diagnostics and surgical services, including keyhole surgery, imaging, endoscopy, echocardiography and dental treatment. Out-of-hours care is handled by its sister practice, Swayne & Partners, which is stated to be open 24 hours a day. Recent feedback most often highlights compassionate end-of-life support, thoughtful follow-up after a pet is put to sleep, and a willingness to fit pets in sooner when delaying care could be a problem.

Services

•General veterinary care: consultations, vaccinations, parasite treatment and microchipping.
•Surgery and procedures: neutering and keyhole surgery.
•Diagnostics and imaging: X-ray, ultrasound and an in-house laboratory.
•Internal medicine and advanced investigation: endoscopy and echocardiography (ECG).
•Dental care and nurse support: dentistry and nurse clinics.
•Training facility: the clinic is listed as a veterinary nurse training facility.
•Practical examples from recent reviews: owners mention support with kittens and a puppy, help during urgent situations when a pet needed to be seen on a Friday rather than waiting until Monday, and especially careful handling of euthanasia appointments, including time alone with a pet and aftercare.
•Out-of-hours arrangements: emergency cover is stated to be provided by Swayne & Partners, a sister practice open 24/7.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviewers also describe the pricing as good or very reasonable.

People

•Suzie is thanked in a recent review for helping an owner say goodbye to their dog and seeing them through the appointment.
•Rosemary is praised by one reviewer for her expertise, particularly with kittens and a puppy.
•Reviews also repeatedly speak well of the wider team for being caring, patient and supportive, especially during difficult end-of-life visits.

Reviews

Google rating: 4.9/5 from 380 reviews.

•The strongest theme is end-of-life and bereavement support, with several reviewers describing staff as understanding, patient and compassionate when a pet had to be put to sleep.
•Owners mention being given time and privacy with their pet, as well as calm guidance when they felt unsure what to do.
•Aftercare stands out too, including a sympathy card with seeds to plant sent after a loss.
•Other recent comments praise the team for fitting in a pet urgently on a Friday when waiting until Monday could have delayed treatment, and for generally being professional, kind and helpful on costs.

Reviews for Reed Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 380 we track in total. Recent reviews may not be representative of overall sentiment.

Martin Gray

2 months ago

Stacey Freed

Very understanding and there very caring side when its time to say goodbye to your beloved pet.

Monique Blackford

4 months ago

Gemma Whitby

5 months ago

Can’t recommend this vets enough. The staff are so caring and patient. We were really touched on receiving a sympathy card in the post with some seeds to plant for our pet we had to have put to sleep.

Dianne Adams

6 months ago

Firstly thankyou to the angels that helped me through the loss of my beautiful rescue cat Blossom i shared the experience with my friend Jane Barret who has also left a review. The care and compassion you showed was second to none i have early dementia and the kindness you showed us both was amazing. I was able to spend time with her on my own singing and talking to her. The vet and nurse treated her as their own showed so much love. I cannot thankyou enough even with the after care. A true family vets. I have another rescue cat but wont go anywhere else. Thankyou to all the staff at Reeds in Royston

Jane Barrett

I can’t thank you enough for the care and consideration you showed towards my friend recently when she had to have her beloved cat put to sleep. You provided her with advice and helped her when she didn’t know what to do and felt helpless. I can honestly say you showed her more compassion and empathy and also the best customer service I have ever seen in any vets I have come across (and I have used a few). I wish I lived nearer as I would want to bring all my pets to you! Thank you so much.

Mike Gomola

7 months ago

Very professional and kind staff, good prices, nice food just a step away and a parking space you can fit 20 lorries.

Chris Montague

10 months ago

Excellent Vets ,very caring for your pets My existing vets not been that happy with lately, and had to get him looked at on a Friday, as my own Vet dosent have a Vet there on Fridays,but they managed to get him in as they felt that it was needed , and Monday would of delayed things. they went out there way to getting him seen.