Clinic Not Accepting Clients from VetsCompared
Medivet Melbourn – Vets in Royston
Clinic Overview
Medivet Melbourn is part of the Medivet group, offering routine appointments and ongoing care with access to the wider network’s 24-hour emergency centres. Reviews consistently highlight calm, reassuring handling of nervous pets, friendly reception staff, and vets who explain things clearly without making owners feel rushed. Recent feedback also points to prompt appointments, thoughtful aftercare, and a clean, well-organised clinic.
Services
- •General consultations and treatment: owners describe dogs and cats being examined thoroughly and seen promptly, including same-day appointments for new concerns.
- •Routine surgery and preventive care: recent examples include a cat spay and microchip, with clear discharge guidance on medication, recovery, and two post-procedure check-ups.
- •Support for nervous or anxious pets: this is a recurring strength in feedback, with vets and nurses taking extra time, using gentle handling, and helping nervous dogs relax during routine visits.
- •Test results and follow-up communication: earlier feedback specifically praised vet Bekki for calling to explain test results and answer questions clearly.
- •Emergency arrangements: Medivet advertises 24/7 emergency care through its 24-hour centres, so out-of-hours cover appears to be through the wider Medivet network rather than on site at this branch.
- •Veterinary Nurse Training facility: listed in the clinic information.
Pricing
A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Medivet also publishes an overnight emergency consultation fee of £130 for consultations between 7pm and 9am. Reviews on price are mixed: one owner felt the practice was on the expensive side, while still describing the care as exemplary.
People
- •Bel (vet): praised for being kind, informative, attentive with dogs, and helping owners feel at ease without rushing the appointment.
- •Bekki (vet): previously thanked for phoning with test results and taking time to answer questions.
- •Sue and Linda (reception): named for being friendly, welcoming, and informative during registration and visits.
- •Tedd: mentioned positively in earlier feedback.
- •Wider team: vets, nurses, and reception staff are repeatedly described as caring, professional, gentle with pets, and helpful with aftercare.
Reviews
Google rating: 4.8/5 from 314 reviews.
- •A warm, friendly front-desk experience comes up often, with reception staff described as welcoming and helpful from the first phone call onward.
- •Vets are regularly praised for calm, kind handling and for taking time to explain findings and treatment clearly.
- •Nervous pets appear to be managed especially well, with owners noting patient, gentle approaches during routine visits.
- •Recent reviews also highlight practical day-to-day care, including same-day appointments, strong surgical aftercare, and clear guidance on medication and recovery at home.
