Highfield Veterinary Surgery

Highfield Veterinary Surgery in Waltham Cross offers routine preventive care including vaccinations, flea and worm treatment, microchipping, and follow-up checks after procedures. Reviews consistently highlight continuity of care, clear explanations, and calm handling, with particular praise for Richard’s work with Greyhounds and for compassionate support in difficult situations. For emergencies outside normal hours, clients are directed to the Queen Mother Hospital for Animals at the RVC.

Services

•Routine preventive care: vaccinations, flea prevention, worming, and microchipping.
•Follow-up and aftercare: reviews mention re-check appointments after procedures, including stitch checks and advice to allow a little more healing time before removal.
•Dental care: dental cleaning is mentioned in reviews as a service discussed with the practice.
•End-of-life care: one review specifically describes calm and compassionate euthanasia support for a hamster.
•Admin support: insurance-related support or administration is mentioned, although details are limited.
•Out-of-hours arrangements: emergency care outside business hours is directed to the Queen Mother Hospital for Animals (RVC).

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. One review mentions a quote of at least £400 for a dental clean, while another describes the practice as offering reasonable prices.

People

•Richard: repeatedly praised as a go-to vet for Greyhounds, with reviews describing him as calm, sensible, and sympathetic in his approach.
•Emily and Mark: named by one reviewer as the vets they usually see, both described as excellent.
•Reception team: often described as helpful, although one reviewer reported a poor communication experience involving reception and management.

Reviews

Highfield Veterinary Surgery has a 4.7-star Google rating from 58 reviews.

•Reviews are mostly positive about the team being helpful, knowledgeable, and kind, with reception staff often mentioned positively.
•Several comments point to continuity of care, including seeing the same vet on repeat visits, pets being remembered, and clear explanations during appointments.
•Richard receives especially strong praise from Greyhound owners for his breed knowledge and measured, sensible decision-making.
•A smaller number of reviews mention less positive experiences, including one long-term client who was unhappy with how a dental-related situation was handled and felt communication from the practice was poor.

Reviews for Highfield Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 58 we track in total. Recent reviews may not be representative of overall sentiment.

Jane Lepley

3 months ago

Antoinette Slack

4 months ago

Check up to see if mollys stitches could cpme out. Unfortunatly they needed a bit longer so check up again on monday.

dan

11 months ago

Julie Finegan

1 year ago

Highly recommend this vets. Helpful receptionists and knowledgeable vets. Richard is the go to for Greyhounds , he really knows his breed and is calm and sensible with his approach. A vet I have complete confidence will do the right thing for the dog and take a sympathetic view towards treatment . Many thanks

Timothy Jennings

2 years ago

The staff here are very helpful.

Susan Sharland

I have taken my dog Milo to this practice for 11 years, since he was a puppy. I have always been happy with the service and the receptionists and vets have always been pleasant and helpful and the treatment good. I have asked about dental cleaning here before and was told that it would cost at least £400. I had previously taken Milo elsewhere for dentals as over £400 is a lot of money for me. As I had never owned a dog before I didn’t know that this is something that you shouldn’t do. On taking him elsewhere the vet confirmed that Milo has a heart murmur and advised me to take him back to my normal vet (Highfields) I called Cheshunt branch but could not get through so called Broxbourne to ask if there was a problem with the phone. She asked what the problem was and I explained the situation then she declared that because I had taken him elsewhere she did not think they would be able to see him at Highfields again and she would speak to the vet and then call me to advise me of the decision. I hadn’t realised that I had done anything wrong but as I said I have not owned a dog before. The receptionist did not call to advise me of the decision. After a week I called them back - cheshunt branch was not open so I called Broxbourne again. I spoke to a different receptionist who informed me that the manager had said that I should find a new vet for Milo. I was astounded to be treated this way if someone had explained to me this is not the done thing I would have accepted it and never done it again. I feel like I have been treated like a naughty child and this is my punishment.

Jo Hammond

Took our little Ollie (hamster) here on monday to be put to sleep. All the staff showed compassion and made a very upsetting experience calm and peaceful.

Margaret Lennon

5 years ago

Great vets. Took my new kitten there, loved that they remembered her on follow on visits and we saw same vet. Reasonable prices. Great advice and everything explained and time taken to listen to your concerns about my pet. Highly recommend this veterinary practice.

Lynne Golding

6 years ago

Started using them after our local vet was bough out by Medivet. Very efficient and helpful. Been using them for a year for our new rescue German Shepherd. Usually see Emily or Mark. Both excellent.