Highfield Veterinary Surgery – Vets in Waltham Cross
Clinic Overview
Highfield Veterinary Surgery in Waltham Cross offers routine preventive care such as vaccinations, flea and worm treatment, microchipping, and follow-up checks after procedures. Reviews consistently highlight clear explanations, continuity of care, and calm handling, with particularly strong praise for Richard’s work with Greyhounds and for compassionate support in difficult situations. For emergencies outside normal hours, clients are directed to the Queen Mother Hospital for Animals at the RVC.
Services
- •Routine and preventive care: vaccinations, flea prevention, worming, and microchipping.
- •Follow-up and aftercare: re-check appointments are mentioned for recovery after procedures, including stitch checks and advice when a little more healing time was needed before removal.
- •Dental care: dental cleaning is mentioned as a service discussed with the practice.
- •End-of-life care: reviews describe calm, compassionate support during euthanasia, including for a hamster and during a final visit for an elderly pet.
- •Admin support: insurance-related help or administration is mentioned, though details are limited.
- •Out-of-hours arrangements: emergency care outside normal hours is directed to the Queen Mother Hospital for Animals (RVC).
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. One review mentions a quote of at least £400 for a dental clean, while another describes the practice as offering reasonable prices.
People
- •Richard: repeatedly praised, especially by Greyhound owners, for being calm, sensible, sympathetic, and knowledgeable about the breed.
- •Emily and Mark: named by a reviewer as the vets they usually saw, both described as excellent.
- •Reception team: often described as helpful and supportive, though one review reports a poor communication experience involving reception and management.
Reviews
Highfield Veterinary Surgery has a 4.7-star Google rating from 59 reviews.
- •Reviews are mostly positive about the team being helpful, knowledgeable, and kind, with reception staff often mentioned favourably.
- •Several comments highlight continuity of care, including seeing the same vet on repeat visits, pets being remembered, and clear explanations during appointments.
- •Richard receives especially strong praise from Greyhound owners for his breed knowledge and measured approach to treatment.
- •A smaller number of reviews mention less positive experiences around communication and dental-related costs, while other recent feedback continues to praise compassionate end-of-life care and attentive follow-up checks.
