Highfield Veterinary Surgery
#3 Vet in Waltham Cross, Hertfordshire
Highfield Veterinary Surgery – Vets in Waltham Cross
Clinic Overview
Highfield Veterinary Surgery in Waltham Cross, Hertfordshire, maintains a strong reputation with a 4.7-star rating from 56 Google reviews, suggesting a high level of customer satisfaction. The clinic is praised for its knowledgeable staff and compassionate care. Richard, a vet at the clinic, is noted for his expertise with Greyhounds, providing calm and sensible treatment options, as highlighted by a 5-star review from Julie Finegan.
The clinic has received commendations for its compassionate handling of difficult situations, such as the peaceful euthanasia of a hamster, as shared by Jo Hammond. Another reviewer, Margaret Lennon, appreciated the personal touch and reasonable pricing when taking her kitten to the clinic, noting the staff's attentiveness and thorough explanations.
However, not all experiences have been positive. Susan Sharland shared a 1-star review, expressing dissatisfaction with how the clinic handled her situation after she sought dental services elsewhere due to high costs. This review highlights a potential communication issue within the practice when clients seek services outside the clinic.
Overall, the feedback indicates a generally positive reputation with specific praise for individual veterinarians like Richard, Emily, and Mark, who are recognized for their expertise and efficient service. While most reviews emphasize helpful and compassionate care, potential clients should be aware of the clinic's policies regarding external services to avoid misunderstandings. Pricing transparency is noted in the reviews, with dental cleaning quoted at over £400, which some may find steep.
Animals Treated at Highfield Veterinary Surgery
Animals We Treat
Companion Animals
Opening Hours – Highfield Veterinary Surgery
Opening Hours
Hours
Reviews for Highfield Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 56 we track in total. Recent reviews may not be representative of overall sentiment.
Julie Finegan
7 months ago
Highly recommend this vets. Helpful receptionists and knowledgeable vets. Richard is the go to for Greyhounds , he really knows his breed and is calm and sensible with his approach. A vet I have complete confidence will do the right thing for the dog and take a sympathetic view towards treatment . Many thanks
Susan Sharland
2 years ago
I have taken my dog Milo to this practice for 11 years, since he was a puppy. I have always been happy with the service and the receptionists and vets have always been pleasant and helpful and the treatment good. I have asked about dental cleaning here before and was told that it would cost at least £400. I had previously taken Milo elsewhere for dentals as over £400 is a lot of money for me. As I had never owned a dog before I didn’t know that this is something that you shouldn’t do. On taking him elsewhere the vet confirmed that Milo has a heart murmur and advised me to take him back to my normal vet (Highfields) I called Cheshunt branch but could not get through so called Broxbourne to ask if there was a problem with the phone. She asked what the problem was and I explained the situation then she declared that because I had taken him elsewhere she did not think they would be able to see him at Highfields again and she would speak to the vet and then call me to advise me of the decision. I hadn’t realised that I had done anything wrong but as I said I have not owned a dog before. The receptionist did not call to advise me of the decision. After a week I called them back - cheshunt branch was not open so I called Broxbourne again. I spoke to a different receptionist who informed me that the manager had said that I should find a new vet for Milo. I was astounded to be treated this way if someone had explained to me this is not the done thing I would have accepted it and never done it again. I feel like I have been treated like a naughty child and this is my punishment.
Jo Hammond
2 years ago
Took our little Ollie (hamster) here on monday to be put to sleep. All the staff showed compassion and made a very upsetting experience calm and peaceful.
Margaret Lennon
5 years ago
Great vets. Took my new kitten there, loved that they remembered her on follow on visits and we saw same vet. Reasonable prices. Great advice and everything explained and time taken to listen to your concerns about my pet. Highly recommend this veterinary practice.
Lynne Golding
5 years ago
Started using them after our local vet was bough out by Medivet. Very efficient and helpful. Been using them for a year for our new rescue German Shepherd. Usually see Emily or Mark. Both excellent.
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