Highfield Veterinary Surgery

Highfield Veterinary Surgery offers routine preventative care (vaccinations, flea prevention, worming and microchipping) and also appears to handle follow-up checks after procedures (one recent review mentions a stitches re-check and being asked to return again when they “needed a bit longer”). Ownership/group isn’t stated in the information provided.

Based on the latest reviews, owners most often mention

•continuity of care (seeing the same vet over repeat visits, and staff remembering a kitten on follow-ups)
•calm, “sensible” decision-making for breed-specific needs (a vet named Richard is repeatedly described as a go-to for Greyhounds)
•compassionate end-of-life care (a hamster euthanasia described as calm and peaceful)

There’s also a notable negative account describing being told to find a new vet after seeking dental treatment elsewhere, with the reviewer feeling communication from reception/management was poor.

Services

From the clinic website summary

•Vaccinations
•Flea prevention
•Worming
•Microchipping
•Insurance (support/administration is mentioned, but details aren’t provided)

From reviews

•Post-procedure aftercare and re-check appointments (stitches check, with advice to allow more time before removal)
•Euthanasia (described in the context of a hamster)

Emergency/out-of-hours (website summary)

•For emergencies outside business hours, clients are directed to contact Queen Mother Hospital for Animals (RVC).

Pricing

•Dental cleaning was quoted as “at least £400” in one review (no further breakdown provided).

People

•Richard (vet): mentioned (twice) as “the go to for Greyhounds,” with reviewers highlighting a calm, “sensible” approach and confidence that he will “do the right thing” for the dog.
•Emily (vet) and Mark (vet): named by one reviewer as the vets they usually see, described as “excellent.”
•Reception team: several reviews describe receptionists as helpful; one review describes a negative experience involving reception/management communication after the owner sought dental care elsewhere.

Reviews

Google rating: 4.7 stars from 58 reviews. “”

•Follow-ups and continuity: re-checks for stitches; seeing the same vet over repeat visits; staff remembering a pet between appointments.
•Communication during consults: explanations given and time taken to listen to concerns (reported by a kitten owner).
•Breed-specific confidence: repeated praise for Richard’s handling of Greyhounds and “sensible” treatment decisions.
•End-of-life care: a hamster euthanasia described as compassionate, calm and peaceful.
•Mixed experiences with practice policies/communication: one long-term client reports being told to find a new vet after using another clinic for dental work, and says promised callbacks didn’t happen.

Reviews for Highfield Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 58 we track in total. Recent reviews may not be representative of overall sentiment.

Jane Lepley

in the last week

Antoinette Slack

a month ago

Check up to see if mollys stitches could cpme out. Unfortunatly they needed a bit longer so check up again on monday.

dan

8 months ago

Julie Finegan

7 months ago

Highly recommend this vets. Helpful receptionists and knowledgeable vets. Richard is the go to for Greyhounds , he really knows his breed and is calm and sensible with his approach. A vet I have complete confidence will do the right thing for the dog and take a sympathetic view towards treatment . Many thanks

10 months ago

Timothy Jennings

2 years ago

The staff here are very helpful.

Susan Sharland

I have taken my dog Milo to this practice for 11 years, since he was a puppy. I have always been happy with the service and the receptionists and vets have always been pleasant and helpful and the treatment good. I have asked about dental cleaning here before and was told that it would cost at least £400. I had previously taken Milo elsewhere for dentals as over £400 is a lot of money for me. As I had never owned a dog before I didn’t know that this is something that you shouldn’t do. On taking him elsewhere the vet confirmed that Milo has a heart murmur and advised me to take him back to my normal vet (Highfields) I called Cheshunt branch but could not get through so called Broxbourne to ask if there was a problem with the phone. She asked what the problem was and I explained the situation then she declared that because I had taken him elsewhere she did not think they would be able to see him at Highfields again and she would speak to the vet and then call me to advise me of the decision. I hadn’t realised that I had done anything wrong but as I said I have not owned a dog before. The receptionist did not call to advise me of the decision. After a week I called them back - cheshunt branch was not open so I called Broxbourne again. I spoke to a different receptionist who informed me that the manager had said that I should find a new vet for Milo. I was astounded to be treated this way if someone had explained to me this is not the done thing I would have accepted it and never done it again. I feel like I have been treated like a naughty child and this is my punishment.

Jo Hammond

Took our little Ollie (hamster) here on monday to be put to sleep. All the staff showed compassion and made a very upsetting experience calm and peaceful.

Margaret Lennon

5 years ago

Great vets. Took my new kitten there, loved that they remembered her on follow on visits and we saw same vet. Reasonable prices. Great advice and everything explained and time taken to listen to your concerns about my pet. Highly recommend this veterinary practice.

Lynne Golding

Started using them after our local vet was bough out by Medivet. Very efficient and helpful. Been using them for a year for our new rescue German Shepherd. Usually see Emily or Mark. Both excellent.