Medivet Cheshunt Animal Clinic

Medivet Cheshunt Animal Clinic in Waltham Cross is part of the Medivet group and is led by partner and veterinary surgeon Lindsay Thomas. The clinic offers routine care including 15-minute consultations, with on-site X-ray and an in-house laboratory, and the practice notes access to advanced treatment or ongoing hospitalisation through a nearby 24-hour Medivet hospital. Recent feedback is mixed but generally positive, with repeated praise for the caring team and nurse support, alongside some complaints about vet manner and front-desk experience.

Services

• •Routine and preventive care: consultations, vaccinations and boosters, parasite care, microchipping, and nurse clinics. Recent reviews mention routine health checks, annual inoculations, boosters, and pets being handled kindly during first visits.
• •Surgical care and procedures: neutering is specifically highlighted in reviews, with owners praising clear pre-op explanations, updates during the day, and follow-up after surgery. Reviews also mention tumour removal and support through more serious treatment.
• •Diagnostics and clinical support: the clinic website lists X-rays and an in-house laboratory.
• •Additional services listed by the clinic: dentistry, home visits, and Animal Health Certificates.
• •End-of-life care and ongoing support: reviews mention compassionate help when saying goodbye to a pet, as well as continuity of care for owners who have used the practice for many years.
• •Out-of-hours arrangements: out-of-hours care is provided via a nearby 24-hour Medivet hospital. The clinic lists a free phone assessment before an out-of-hours consultation.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services.

• •Out-of-hours consultation: £130
• •Out-of-hours phone assessment: no charge

People

• •Lindsay Thomas: named on the clinic website as a partner and veterinary surgeon. Reviews praise Lindsay for thorough, caring treatment, clear explanations, support with anxious pets, and compassionate care during serious illness and end-of-life decisions.
• •Jenny: named positively in reviews as a receptionist, with one long-term client singling her out for friendly service.
• •Veterinary nurses: reviews repeatedly praise the nursing team for explaining neutering clearly, keeping owners updated on the day, and checking in after surgery.

Reviews

Google rating: 4.3/5 from 164 reviews. Recent feedback shows a mainly positive picture, but with some clear mixed experiences around customer service.

• •Many owners describe the team as caring, compassionate, helpful and friendly, with positive comments covering both reception and clinical staff.
• •Nurse support stands out strongly, especially around cat neutering, where owners mention detailed explanations, updates during the procedure day, and follow-up afterwards.
• •Several reviews praise the vets for being gentle, calm, thorough and clear, including for vaccinations, health checks, and longer-term treatment.
• •Negative comments focus on manner and communication, with some owners describing certain vets as rude, patronising or dismissive, one complaint about an unwelcoming reception interaction, and one isolated hygiene concern about surfaces and a suspected flea issue.