Medivet Cheshunt Animal Clinic

Medivet Cheshunt Animal Clinic is part of the Medivet group and is led by partner and veterinary surgeon Lindsay Thomas (named on the clinic website). The clinic offers routine care (including 15‑minute consultations) with on-site X‑ray and an in-house laboratory, and the website notes access to advanced treatment or ongoing hospitalisation via a nearby 24‑hour Medivet hospital.

From the latest reviews, owners most often mention

•Neutering with nurse-led explanations and follow-up (one owner describes thorough pre-op explanations, updates on the day, and a post-surgery check-in).
•Support for anxious pets (a review describes a vet taking time to examine and reassure an anxious dog while explaining options clearly).
•A mixed experience with front desk and vets: some praise reception and vets as friendly and gentle, while others describe vets as dismissive or reception as unwelcoming.

Services

Services and capabilities mentioned on the clinic website and in reviews include

•Consultations (15-minute appointments are listed on the website)
•Vaccinations and boosters (booster given at a visit described in a review)
•Parasite care
•Neutering (cat neutering specifically described in reviews)
•Microchipping
•Dentistry (listed on the website)
•Nurse clinics (listed; reviews also highlight veterinary nurses’ role in surgical explanations and follow-up)
•Home visits (listed on the website)
•Animal Health Certificate (listed on the website)
•Diagnostics: X‑rays and in-house laboratory (listed on the website)
•Surgery/treatment mentioned in reviews: tumour removal (one dog had a tumour removed in December 2024, per a review)
•End-of-life care (one review describes support when saying goodbye to a dog)

Out-of-hours care: the website states out-of-hours is provided via a nearby 24‑hour Medivet hospital; phone assessment is free, and the out-of-hours consultation fee is £130.

Pricing

•Out-of-hours consultation fee: £130
•Phone assessment (out of hours): no charge (per the clinic website)

People

•Lindsay Thomas (veterinary surgeon; “partner”): named on the website. Reviews describe Lindsay examining pets thoroughly, explaining next steps clearly, and taking time with anxious dogs. One long-term client also credits Lindsay with addressing concerns after a negative experience with a locum vet.
•Veterinary nurses (team): multiple reviews highlight nurses being thorough in explaining neutering, providing updates during the day, and checking in after surgery.
•Jenny (receptionist): named positively in a long-term client review.

Reviews

4.3 stars from 162 reviews. The themes below reflect a mix of long-term clients and newer registrants describing both routine care and more serious treatment. “”

•Strong feedback on nurse support around procedures: clear explanations of neutering, updates, and post-op check-ins.
•Vets: conflicting experiences: some reviews describe vets as gentle, calm, thorough and good at explaining; others describe vets as rude, patronising or dismissive, particularly for new pet owners.
•Reception: also mixed: some owners say reception is friendly and helpful and booking is easy; one review describes feeling blamed during a barking incident in the waiting area and being ignored when leaving.
•Long-term continuity: several reviews mention using the clinic for many years across multiple pets, including routine vaccines and more serious care (including tumour treatment and end-of-life support).

Reviews for Medivet Cheshunt Animal Clinic

Note: Showing the 5 most recent Google reviews out of 162 we track in total. Recent reviews may not be representative of overall sentiment.

Cristina Stanciu

a week ago

Very helpful and friendly staff , from reception to the vet!

Sienna

3 weeks ago

The reception staff and nurses are great and friendly however the Vets not so much, unfortunately they let the team down. The vets are rude, patronising and dismissive. They make the whole experience horrible. They should learn to be a bit more friendly and attentive especially to new pet owners. It’s easy to book appointments and the reception staff/nurses are the reason I chose to stay.

F K

a month ago

Our two cats were neutered here today, the veterinary nurses were absolutely fantastic and really thorough when explaining the procedure to us. They kept us updated and post-surgery checked in with us to let us know our boys were okay. A seamless and fantastic process from start to finish. Thank you ❤️

C Burgess

New to this practice as only just moved into the area. It was easy to register on the website and on my health check for my dog he's was treated very kindly and efficiently. The staff soon dealt with me joining their monthly treatment scheme. I was very pleased with choosing them as my dogs vet.

Carlo Galasso

2 months ago

I have used Medivet Cheshunt for the past 15yrs for all of my cats and dog. Honestly the best vets in the country. My two fave people are veterinary Lindsey and the wonderful receptionist, Jenny. 10/10 all round 🥇

robert Rayson Fearon

I would highly recommend Medivet Cheshunt. The staff was friendly and helpful. The vet that saw Prince my 12 year old cat was pro, he was thorough highly professional and caring, explaining everything along the way. I have to get my other two cats in as soon as I can. If you love your pets as much as I love mine, I can think of no better place to have them seen at. I highly recommend them

Pam C

This was my first time at this vet as my old one closed. The place it's self was very clean and tidy. The vet that checked over my cat and gave him his booster was very gentle and calm. Will definitely being staying there.

Very friendly vet who made our dog feel comfortable despite not being used to vets. The customer service from reception however left a lot to be desired. As our appointment finished and we were waiting in reception, another person's dog started barking at ours, to which our dog barked back. The receptionist, with an attitude, ordered our dog outside as if he was the instigator/aggressive one. Which left us feeling really uncomfortable as there were other people inside watching. When the owner and their dog left, the receptionist who ordered my dog outside just sat behind the desk in silence staring at her computer screen. The other confirmed my email address and explained nothing needed to be paid today. I still remained polite and said Thank you, have a lovely afternoon and was ignored until I left. Not sure if the person was having a bad day but it made us feel really unwelcome and considering changing vets because of the experience which is a shame as we also have 2 cats registered there and the vets themselves have always been really lovely.

Raymond Page

4 months ago

10 years plus, Two Cats and One Dog and I have nothing but high praise for Lindsay and his team. Unfortunately the most recent trip, just under a week ago was to say goodbye to our dog, Alfie, who had a tumour removed in December 2024 and passed away on 30/05/25. Throughout his treatment we have had, in my opinion the best care possible from Lindsay and his whole team. They are all so caring and understanding and Lindsay is so passionate about the animals its almost as if they are all his own, amazing vets. The same goes for all our animals that have had to receive treatment form Medivet Cheshunt, whether it be from the normal yearly inoculations or to things more serious, the care has always been of the highest order. Yes we did once have an issue with a locum who had to fill in whilst the regular vets were away, but after informing Lindsay of our concerns, he was never to be seen again. So thank you so much Medivet Cheshunt for your excellent service and long may it continue. R. Page.

Denise Price

5 months ago

Took my dog Clyde to vets today.Nurses were very good and professional, and caring towards Clyde. Lindsay the vet was very caring and professional. He took time to examine Clyde and try to reassure Clyde, as unfortunately Clyde gets very anxious. Lindsay explained everything very clearly and carefully to me. Excellent care for my anxious Clyde. Thank you to all the staff at cheshunt medivet.