Companion Care (Hatfield) Ltd T/A Vets4Pets

Companion Care (Hatfield) Ltd operates this practice under the Vets4Pets brand (a corporate group). The clinic appears set up for both routine care and a range of in-house diagnostics and procedures, with an operating theatre, isolation unit, separated dog/cat wards, and equipment such as digital X-ray and ultrasound. The website lists advanced services including orthopaedics (for example, cruciate surgery) and in-house lab work (biochemistry/haematology). Recent reviews are mixed: several owners describe clear, supportive communication around end-of-life decisions (including being given time, options, and a condolence card), while a small number report poor interactions and concerns about staff attitude and money-focus.

Services

From the clinic website

•Diagnostics & monitoring: in-house lab testing (biochemistry, haematology), blood pressure monitoring, ultrasound, digital X-ray.
•Surgery & anaesthesia: operating theatre, anaesthesia, cruciate surgery (orthopaedics).
•Dentistry
•Preventive/routine care: microchipping, prescriptions.
•Clinics & advice: nurse clinic, weight clinic, nutritional advice.
•Travel documentation: pet passport / animal health certificate.
•Facilities mentioned: isolation unit; separated dog and cat wards.

Emergency cover (as stated on the website)

•When closed, emergency cover is provided through the Royal Veterinary College QMHA.

Training

•Identified as a Veterinary Nurse Training facility.

People

•Orabella (veterinarian): mentioned in multiple reviews for explaining processes “in detail,” examining a new dog carefully, and supporting owners through euthanasia decisions—trying to find solutions first, then providing comfort during the pet’s final moments.
•Reception/front desk team: described in reviews as welcoming and taking time with owners during difficult appointments (not rushing, allowing time with pets).
•Lorinda (shop section): credited with recommending necessary products for a new dog and giving detailed guidance.

Reviews

Google rating: 4.5 stars from 146 reviews.

•End-of-life support is frequently highlighted: owners describe being given time with their pet, being talked through options without being rushed, and receiving a condolence card afterward.
•Detailed explanations during appointments: multiple reviewers say vets explained next steps clearly and examined pets carefully.
•Reports of serious dissatisfaction also appear: a few reviewers describe staff as rude/unhelpful, with one disputing handling advice (muzzle/aggression) and another alleging the practice “cares only about money,” alongside mention of a pet death.
•Examples of treatment outcomes: one owner credits the team with helping their dog avoid an eye-related surgery; another says their dog was “made better” after being looked after by the vets.

Reviews for Companion Care (Hatfield) Ltd T/A Vets4Pets

Note: Showing the 5 most recent Google reviews out of 146 we track in total. Recent reviews may not be representative of overall sentiment.

Hannah Dee

2 months ago

The staff are rude, they havent a clue what they are doing. They didnt know I was a vet nurse and tried to tell me my dog was being aggressive and he needed a muzzle on. He clearly didnt, I just explained he was growling because hes a rottweiler. They didnt believe me

Osama Elbakoury

7 months ago

The staff/business cares only about money (the ones we encountered) but that's to be expected in a capitalist society. Were very unhelpful and our pet ended up passing away

5 months ago

Kayleigh Duncan-Hills

9 months ago

Thank you for being so kind. We recently attended this vets as our old bean kitty needed to be put down due to ill health. The staff were amazing, they allowed us time with our cat. They were helpful, didn't rush us and gave us all the options of what we could do. Today we were greeted with a beautiful card of condolences and it's honestly meant the world to us. We both struggled with the process but no one made us feel bad or rushed. Staff were understanding & kind. Thank you for caring.

6 months ago

Çiğdem Çerçioğlu

We bought a new dog. We talked to a lot of veterinarians, but Vets4Pets was the one who gave us the most information. Welcome was very warmly welcomed at the desk. We bought a new dog. Our veterinarian Orabella greeted us with a smiling face and explained the whole process in detail. He carefully examined our dog. Thank you very much. We also say a big thank you to LORINDA in the shop section. She recommended us every product that might be necessary for our new dog, gave us detailed information and was really interested. I love people who love their job.

Andi Sparks

a year ago

Excellent service receptionists and vets explained everything fully looked after my dog (Jinx) and made her better . Thank you

Claire S

10 months ago

We have been registered with Hatfields Vets4Pets for a number of years and couldn’t be happier with them. I had to make the heartbreaking decision to put my old boy to sleep on the 28th because of a progressive disease that couldn’t be fixed. Our vet Orabella was absolutely amazing, she tried her hardest to find a solution but sadly, it was progressing quicker than we hoped, and she was there to comfort us as my boy passed in my arms. I have never felt pain quite like this, but thanks to all of the amazing staff at Vets4Pets, we had the support and comfort we desperately needed. We still have our two bunnies registered here and wouldn’t go anywhere else. Thankyou Vets4Pets Hatfield for treating my boy with the dignity and respect he absolutely deserved.

Kelda Crane

Great vets . Helped my Dog from having to go through a surgery where he could have lost both eyes, went above and beyond, was hard work for us but it worked. Many thanks from a happy bronson