Companion Care (Hatfield) Ltd T/A Vets4Pets

Companion Care (Hatfield) Ltd is a Vets4Pets practice in Hatfield, so it is part of a larger corporate group. The clinic is set up for routine veterinary care as well as a range of in-house diagnostics and procedures, with an operating theatre, isolation unit, separate dog and cat wards, digital X-ray, ultrasound, and in-house lab testing. The website also lists orthopaedic work including cruciate surgery, and out-of-hours emergency cover is through the Royal Veterinary College QMHA.

Services

•Diagnostics and monitoring: in-house biochemistry and haematology testing, blood pressure monitoring, ultrasound, and digital X-ray.
•Surgery and procedures: operating theatre, anaesthesia, dentistry, and orthopaedic work including cruciate surgery.
•Routine and preventive care: microchipping, prescriptions, nurse clinics, weight clinics, and nutritional advice.
•Travel paperwork: pet passport / animal health certificate services are listed.
•Facilities: isolation unit plus separate dog and cat wards.
•Supportive care noted by clients: reviews highlight careful examinations, detailed explanations during appointments, and sensitive support around euthanasia decisions. One owner also described the team helping their dog avoid an eye operation.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews add a mixed picture: some owners do not raise cost as an issue, while others describe treatment as expensive and say charges were not always clearly explained.

People

•Orabella (veterinarian): named positively in multiple reviews for explaining care clearly, examining a new dog carefully, trying to find treatment options, and supporting owners compassionately through euthanasia.
•Reception/front desk team: described by some reviewers as warm, welcoming, and considerate during difficult visits, especially when owners needed time with a pet.
•Lorinda (shop section): praised for recommending products for a new dog and giving detailed guidance.

Reviews

Google rating: 4.5 stars from 147 reviews.

•Several recent positive reviews focus on compassionate end-of-life care, with owners saying they were given time, options, and a condolence card afterward.
•Clear communication is another recurring positive theme, especially around explanations from vets and reception staff during appointments.
•Named praise is concentrated around Orabella, who is thanked for detailed explanations, careful examinations, and kind support during difficult decisions.
•Negative reviews centre on rudeness, money-focused service, and unclear costs, with a few owners describing poor interactions at reception or dissatisfaction with how their case was handled.

Reviews for Companion Care (Hatfield) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 147 we track in total. Recent reviews may not be representative of overall sentiment.

Lemon Bakewell

3 weeks ago

Vile, evil and predatory place. I just lost my temper at the desk after wasting thousands, being given the run around and being coerced into paying for more tests for my sick pug who has a urine infection. After spending well over £1000 weeks were sent a final invoice of £460 for urine tests and this was when we decided to be done with this place. This is also despite there being virtually no other vet options living in Hatfield and previously travelling to Essex to have my dog seen to. So thousands of pounds later and after many tests, I was prescribed a medication that my dog cannot take by a new vet. I went to return it and beforehand my mother called and asked if refunds can go through via Apple Pay and the receptionist said yes (as I’ve actually sliced my physical credit card from being in debt to this place). Lo and behold, yes, you can guess what happens. The payment declines and I can’t get my refund and the machine said “insert card” twice. I don’t live near and due to my dogs condition we have to even pay for cabs to this money grabbing hell hole. I was given a fake apology in the most patronising tone and lost it and said why be on the phone to my mother 5 minutes ago saying contactless refunds work? I still stick by what I said that this vet puts PROFITS BEFORE ANIMALS no matter what other people say. It is also funny how most of the “positive” reviews are about having animals put to sleep. The receptionist even laughed in my face and patronised me when I said I’ve wasted thousands and my dog is still not better and after they couldn’t even refund me for a medication that my dog reacts badly to. I’m glad that I had my say and hopefully people will boycott this place. The receptionist even used the fact that a grieving couple being at the practice who had their cat put to sleep at the time against me, telling me “what I said was inappropriate” because I told them not to waste money here. So I shouted and said how was I supposed to know and that they don’t care about animals. I SAID WHAT I SAID irrespective of what’s going on around me and I will NOT be guilt tripped or gaslit. Period. They also don’t answer questions, it’s like vets are trained to squeeze as much cash out of people as possible and string you along in hopes of your beloved pet getting better. They’re also not transparent and slap on extra charges on the invoices (such as sedation) and are never clear on the costs. If you love your pets avoid this place. They also “offered” to remove the drip my dog would be on for one of the tests. Oh, how kind of them! Final note: it is also funny how they’re linked to Omni Finance - When you sign up under this financial company, you sign away ALL of your legal rights and can’t even be covered by a section 75 or receive help from the financial ombudsman. So if something goes wrong with your pet, they are NOT legally liable! That was the biggest red flag and it’s funny how they’re have that slapped there right in front of you at the desk and I wish that I raised by voice about this when I was physically there. There’s no compassion or love for animals. Not even a glimmer and it is heartbreaking!

Hannah Dee

5 months ago

The staff are rude, they havent a clue what they are doing. They didnt know I was a vet nurse and tried to tell me my dog was being aggressive and he needed a muzzle on. He clearly didnt, I just explained he was growling because hes a rottweiler. They didnt believe me

Osama Elbakoury

10 months ago

The staff/business cares only about money (the ones we encountered) but that's to be expected in a capitalist society. Were very unhelpful and our pet ended up passing away

Kayleigh Duncan-Hills

1 year ago

Thank you for being so kind. We recently attended this vets as our old bean kitty needed to be put down due to ill health. The staff were amazing, they allowed us time with our cat. They were helpful, didn't rush us and gave us all the options of what we could do. Today we were greeted with a beautiful card of condolences and it's honestly meant the world to us. We both struggled with the process but no one made us feel bad or rushed. Staff were understanding & kind. Thank you for caring.

Çiğdem Çerçioğlu

We bought a new dog. We talked to a lot of veterinarians, but Vets4Pets was the one who gave us the most information. Welcome was very warmly welcomed at the desk. We bought a new dog. Our veterinarian Orabella greeted us with a smiling face and explained the whole process in detail. He carefully examined our dog. Thank you very much. We also say a big thank you to LORINDA in the shop section. She recommended us every product that might be necessary for our new dog, gave us detailed information and was really interested. I love people who love their job.

Andi Sparks

Excellent service receptionists and vets explained everything fully looked after my dog (Jinx) and made her better . Thank you

Claire S

We have been registered with Hatfields Vets4Pets for a number of years and couldn’t be happier with them. I had to make the heartbreaking decision to put my old boy to sleep on the 28th because of a progressive disease that couldn’t be fixed. Our vet Orabella was absolutely amazing, she tried her hardest to find a solution but sadly, it was progressing quicker than we hoped, and she was there to comfort us as my boy passed in my arms. I have never felt pain quite like this, but thanks to all of the amazing staff at Vets4Pets, we had the support and comfort we desperately needed. We still have our two bunnies registered here and wouldn’t go anywhere else. Thankyou Vets4Pets Hatfield for treating my boy with the dignity and respect he absolutely deserved.