Royal Veterinary College - Equine Practice | Vets in Hatfield, Hertfordshire

Royal Veterinary College – Equine Practice is a college-affiliated equine service in Hatfield that owners commonly use for referral investigations and advanced diagnostics, particularly for lameness cases. Reviews mention horses being referred for X-rays, CT and MRI, with some staying as inpatients and owners receiving regular updates. Feedback is generally positive about professionalism, supportive communication and realistic discussions, although there are isolated reports of serious communication problems and difficulty reaching the service out of hours.

Services

•Equine referral investigations and diagnostics, especially for lameness work-ups, with reviews specifically mentioning X-rays, CT scans and MRI.
•Inpatient care, with owners describing horses staying at the college and regular progress updates being given during treatment and investigation.
•Ongoing equine veterinary support, with some owners mentioning helpful advice by phone, appointments arranged to suit, and care across multiple horses over a number of years.
•Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Jess: praised by name for empathy, understanding, clear advice and care.
•Wider team: reviews highlight the vets, technicians, reception team and students as professional, friendly and supportive, with staff noted for explaining things clearly, taking account of a horse’s individual requirements, and being realistic about prognosis and next steps.

Reviews

4.2 stars from 23 Google reviews.

•Recent feedback is mostly very positive, with owners describing the team as professional, friendly, knowledgeable and supportive.
•Advanced imaging for lameness is a recurring reason for referral, with owners specifically mentioning X-rays, CT and MRI.
•Several reviews praise clear communication and regular updates, especially when horses are inpatients, and also mention staff being straightforward rather than sugar-coating difficult information.
•A small number of negative reviews report a serious communication failure after an MRI in one case and difficulty getting through for an out-of-hours emergency in another.

Reviews for Royal Veterinary College - Equine Practice

Note: Showing the 10 most recent Google reviews out of 23 we track in total. Recent reviews may not be representative of overall sentiment.

Rebecca Gilling

1 month ago

Stefanie Forster

1 year ago

Our Horse Buzz was referred to the RVC a few weeks ago for xrays and CT scan to investigate his lameness in this shoulder. The staff were just amazing! From the vets (includingthe students), to the reception team and the technicians. Their staff are all professional and super friendly and supportive. They have in mind whats best for the animal in the short term and in the long run with out "sugar-coating" a situation and being realistic. I was quite nervous at first, but they took note of all of Buzzes requirements and have really looked after him and cared for him. They also kept me updated with every step of the way. When we left, I can say with 1000% confidence they have went above and beyond not just for Buzz but also for us as humans and for that I will always be grateful xxxxx

Our Horse Buzz was referred to the RVC a few weeks ago for xrays and CT scan to investigate his lameness in this shoulder. The staff were just amazing! From the vets (includingthe students), to the reception team and the technicians. Their staff are all professional and super friendly and supportive. They have in mind whats best for the animal in the short term and in the long run with out sugar-coating a situation and being realistic. I was quite nervous at first, but they took note of all of Buzzes requirements and have really looked after him and cared for him. They also kept me updated with every step of the way. When we left, I can say with 1000% confidence they have went above and beyond not just for Buzz but also for us as humans and for that I will always be grateful xxxxx

Dee

2 years ago

M Allchurch

We were recently looked after by Jess from RVC Equine and she was absolutely wonderful. Her empathy and understanding were the best I have ever seen, along with excellent advice and care for our horse. I cannot recommend Jess highly enough

Fran Fletcher

3 years ago

All the vets that Have used are always very helpful, answered all my questions and provided me with lots of information. I have used them for years and never have any issues. Great vets!

Barry Roach

Directed here by our vet for out of hours emergencies but couldn’t get through, ended up driving elsewhere.

Dominika

4 years ago

Hearbreakingly a horrendous experience. Following a front foot MRI, I did not receive crucial medical information, including moderate to severe pathologies and treatment options, for more than 8 months during which I was repeatedly instructed to keep exercising a lame horse whose condition kept deteriorating. Furthermore, following an independent veterinary opinion, I was verbally abused and pressured by an RVC Equine vet not to euthanize my horse. Following a complaints procedure, I found out that my horse's clinical notes are grossly innacurate and despite raisining my concerns, nothing has been fixed. I am unfortunately currently in a process of raising my concerns to The Royal College of Veterinary Surgeons. I would like to urge everybody not to blindly trust the veterinarians like I did, as it can have terrible consequences and sadly it appears that protecting the hospital's reputation is more important that the horse's health.

Liv Taylor

5 years ago

RVC Equine have helped care for my 3 horses and have always done a wonderful job. They are quick to attend, offering a lot of knowledge and professionalism and I know my horses are in the best hands in their care. They are also easy to contact to have a chat over the phone for any concerns. This has also extended to when my horses have become inpatients at the college itself. Your horse is treated as if it is their own and they update regularly. I would fully recommend RVC Equine.

Royal Veterinary College - Equine Practice