Royal Veterinary College - Equine Practice
#4 Vet in Hatfield, Hertfordshire
Royal Veterinary College - Equine Practice – Vets in Hatfield
Clinic Overview
The Royal Veterinary College - Equine Practice in Hatfield is a reputable facility that specializes in equine care and also serves as a training ground for veterinary nurses. With a Google Maps rating of 4.1 stars from 22 reviews, the clinic demonstrates a generally positive reception among its clientele. However, the small number of reviews suggests that the data set may not fully capture the breadth of client experiences.
Client feedback reveals a strong emphasis on professionalism and care. Many reviewers praise the staff for their empathy, knowledge, and dedication. For instance, Stefanie Forster highlighted the attentive care provided to her horse, Buzz, during an investigative procedure, noting the thorough communication and support received throughout the process. Similarly, M Allchurch commended a staff member named Jess for her exceptional empathy and advice, while both Liv Taylor and Aleksandra Taylor lauded the clinic's ability to provide swift, knowledgeable, and personalized care to their horses.
Conversely, a starkly negative review from Dominika recounts a troubling experience involving delayed and inadequate communication regarding a horse's medical condition, which led to a formal complaint. This review underscores the importance of transparency and effective communication, especially in complex cases.
Overall, while the majority of reviews highlight the clinic’s strengths in care and professionalism, potential clients should be aware of mixed experiences and consider engaging directly with the clinic to address any specific concerns. The Royal Veterinary College - Equine Practice remains a respected institution, with a focus on both animal welfare and educational development.
Special Services
Animals Treated at Royal Veterinary College - Equine Practice
Animals We Treat
Farm Animals
Opening Hours – Royal Veterinary College - Equine Practice
Opening Hours
Hours
Reviews for Royal Veterinary College - Equine Practice
Note: Showing the 5 most recent Google reviews out of 22 we track in total. Recent reviews may not be representative of overall sentiment.
Stefanie Forster
8 months ago
Our Horse Buzz was referred to the RVC a few weeks ago for xrays and CT scan to investigate his lameness in this shoulder. The staff were just amazing! From the vets (includingthe students), to the reception team and the technicians. Their staff are all professional and super friendly and supportive. They have in mind whats best for the animal in the short term and in the long run with out sugar-coating a situation and being realistic. I was quite nervous at first, but they took note of all of Buzzes requirements and have really looked after him and cared for him. They also kept me updated with every step of the way. When we left, I can say with 1000% confidence they have went above and beyond not just for Buzz but also for us as humans and for that I will always be grateful xxxxx
M Allchurch
a year ago
We were recently looked after by Jess from RVC Equine and she was absolutely wonderful. Her empathy and understanding were the best I have ever seen, along with excellent advice and care for our horse. I cannot recommend Jess highly enough
Dominika
3 years ago
Hearbreakingly a horrendous experience. Following a front foot MRI, I did not receive crucial medical information, including moderate to severe pathologies and treatment options, for more than 8 months during which I was repeatedly instructed to keep exercising a lame horse whose condition kept deteriorating. Furthermore, following an independent veterinary opinion, I was verbally abused and pressured by an RVC Equine vet not to euthanize my horse. Following a complaints procedure, I found out that my horse's clinical notes are grossly innacurate and despite raisining my concerns, nothing has been fixed. I am unfortunately currently in a process of raising my concerns to The Royal College of Veterinary Surgeons. I would like to urge everybody not to blindly trust the veterinarians like I did, as it can have terrible consequences and sadly it appears that protecting the hospital's reputation is more important that the horse's health.
Liv Taylor
4 years ago
RVC Equine have helped care for my 3 horses and have always done a wonderful job. They are quick to attend, offering a lot of knowledge and professionalism and I know my horses are in the best hands in their care. They are also easy to contact to have a chat over the phone for any concerns. This has also extended to when my horses have become inpatients at the college itself. Your horse is treated as if it is their own and they update regularly. I would fully recommend RVC Equine.
Aleksandra Taylor
4 years ago
Excellent equine vets. RVC have looked after our 3 horses with great care and professionalism. Their knowledge is exceptional. They are always on the other end of the phone if you have the slightest concern. Appointments easily arranged to suit us. 100% recommended.
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