Medivet Welwyn Garden City Mill Green Road

Medivet Welwyn Garden City Mill Green Road is part of the Medivet group and is also listed as a veterinary nurse training facility. Based on the information available, the clinic appears set up for routine preventive care and diagnostics (including blood tests and titre testing), while also offering a 24-hour emergency pathway via Medivet’s network of 24-hour centres (with a stated nationwide overnight emergency consultation fee of £130).

Recent reviews repeatedly describe quick access for urgent appointments, clear explanations of options and risks, and proactive follow-up (including a vet calling to discuss test results and emailing them afterwards). There is also a serious negative account related to euthanasia, describing a traumatic experience and dissatisfaction with how the complaint was handled.

Services

•Urgent/same-day care: one reviewer describes being given an appointment “very quickly” when they needed to bring a puppy in urgently.
•General consultations and health checks: mentioned alongside diagnostic testing (e.g., a health check before blood sampling).
•Blood tests: referenced in multiple reviews (including a general blood test and discussion of results).
•Titre testing: specifically mentioned for an owner trying to avoid over-vaccination; results reportedly came back within 24 hours (as described by the reviewer).
•Procedures with aftercare: one owner reports their dog had a procedure with updates “the whole time” and “aftercare is amazing” (procedure type not specified).
•Euthanasia: one review describes their experience of putting a dog to sleep, with a strongly negative outcome.
•Emergency care arrangements (as stated on the website): 24-hour emergency care is available at one of 27 Medivet 24-hour centres; overnight emergency consultation fee stated as £130.

Pricing

•Overnight emergency consultation fee: £130 (stated as a nationwide price on the website summary).

People

•Craig (vet): mentioned in multiple reviews for doing a health check before a blood test, running a titre test, and calling to explain results before emailing them. Another owner says he provided detailed information, explained options, and was upfront about risks and costs.

Reviews

4.6 stars from 156 reviews. The latest written reviews available to us are mostly very positive about day-to-day care and communication, with one severe negative account about euthanasia and complaint handling. “”

•Fast help when something feels urgent (e.g., an appointment arranged quickly for an unwell puppy).
•Clear explanations and decision support: owners mention being talked through options, risks, and (in at least one case) costs.
•Follow-up and updates: examples include being kept updated throughout a dog’s procedure and receiving a call to go through test results before they were emailed.
•Handling of different pets and temperaments: owners describe dogs (including a large-breed Rottweiler) being treated well and seeming comfortable attending.
•Conflicting reports on end-of-life care: one reviewer describes a deeply traumatic euthanasia experience (seizure after the first injection, staff panic, distress for the dog) and dissatisfaction with the clinic’s response to their complaint.

Reviews for Medivet Welwyn Garden City Mill Green Road

Note: Showing the 5 most recent Google reviews out of 156 we track in total. Recent reviews may not be representative of overall sentiment.

Van Hex

in the last week

Great experience, friendly staff. Very helpful and eager to accommodate. Had to take my puppy in urgently and they responded with an appointment very quickly. The Vet was great, did a thorough check up of my dog and made me feel at ease. From start to finish a brilliant service. Will be keeping my pup under their care.

Blinc

Highly recommended

Wendy Cooper

a month ago

Nicola Day

Helpful and friendly staff, explained everything to me and kept me updated the whole time my dog was at the vets, procedure went well even aftercare is amazing, all my dogs love going to this vets,

Anastasia Christodoulou

My Rottweiler really enjoys coming to see the vet, because despite her size and breed she is treated amazingly!!

Susan Saberi

a week ago

I have been with Medivet for 13 years now I have 100% faith in the vets there from kittens to my eldest cat of 13yrs they have looked after them well always put them first, I have always been treated with kindness and respect text me when checks are due so I don't miss anything will not change them ever. They help keep my cats my cats healthy

Karen Thorpe

3 weeks ago

Medivet are one of the best vets you will ever find their staff are friendly your pet is well cared for. This vet I would recommend to every pet owner they ensure that you are given all relevant information on your pets care you can ask questions about their care. My visit was warm, welcoming, friendly and they do not keep you waiting to long. Thank You for all you do, do take up their pet health plan it not to expensive and covers so much.

Michelle Watson

2 months ago

We took our Tibetan terrier to Medivet for a titre test as we are concerned about over vaccinations. We saw Craig who gave our dog a health check before his blood test. He was really lovely, professional and kind and didn't patronise me about vaccinations as I've had at other vets. The results came through in 24 hours and Craig called me to go through the results before emailing them to me. I'm really happy with the service I received.

Charlotte Todhunter

I’ve been taking my cat to Mill Green for 4 years and they are always very helpful and friendly. Most recently Craig took a blood test and did a general check up and was able to provide detailed information on his condition, and explained all the options available to me. He was upfront about the risks and also costs which I appreciate

Kevin McLaren

a year ago

Two and a half years later I still wake up crying in the middle of the night for the traumatic experience I went through with these lot. I had to put my beloved Bruno down and was told it would’ve of been a peaceful experience. Bruno had a seizure not long after the first injection and both the veterinarian”s panicked and went into a state a of shock. My dog was screaming like a human being and was petrified and I had to wrestle with him with all my strength is his dying moments. He was my best friend for nearly 10 years we was even homeless together sleeping in my car at one stage. This is the email I sent them only to hear a “we’re sorry you feel this way” “Also may i chat with the veterinarian about what went wrong with Bruno’s euthanasia. Because that was not peaceful or gentle whatsoever . My dog died in pain, scared and discomfort I couldn’t even say good bye properly. I’m not angry but it doesn’t take a professional to see that was wrong . Also I should’ve been told about extra cost before hand not on the day when I showed up and clearly not in a right mental frame. Like I said what’s done is done but having to see my best friend go through that was truly traumatic and I won’t ever forget it. So for me to have any type of closure and peace with what happened could you please just tell me what went wrong and please spare my feelings I need the truth to be able to move on” This was a long time ago. But I still have never recovered from this and still think about this day almost daily I’m sorry Bruno for trusting these people with your last moments and will regret it for as long as I live