Dog & Cat Vets in Harpenden

Alistair Poole Veterinary Surgery in Harpenden, Hertfordshire, has garnered a strong reputation for providing compassionate and skilled care to a wide range of small animals, including dogs, cats, rabbits, and exotic pets. Established over thirty years ago by Alistair and Sue Poole, the clinic continues to operate with the founders' dedication to transparent, high-quality veterinary care. It offers same-day appointments for ill pets, a repeat prescription service, and collaborates with the Queen Mother Hospital for Animals for emergency care. The clinic is led by senior veterinary surgeon Gillian Goodchild and a team of experienced professionals who are praised for their expertise and continuity in care. The practice is notably a training facility for veterinary nurses, emphasizing the importance of education and specialization within the veterinary field. Customer reviews reflect a generally positive sentiment, with an impressive 4.8-star rating from 95 reviews. The majority of clients commend the clinic for its thoroughness, kindness, and dedication to animal welfare. Hannah Jones, a long-time client, appreciates the team’s kindness and skill, while Charlotte Chaston compliments the clinic's thorough care for her French bulldog. However, a single negative review highlights a refusal to treat an unregistered pet during an emergency, which contrasts with the otherwise glowing reviews and could indicate an area for policy review. The clinic prides itself on offering sensible pricing and transparency in treatment options and costs, ensuring pet owners are well-informed about their pets' care. With parking available and a convenient location, Alistair Poole Veterinary Surgery remains a trusted choice for pet owners in Harpenden and the surrounding areas.

Medivet Harpenden, located in Harpenden, offers veterinary services with a focus on customer care and animal welfare. The clinic has a Google Maps rating of 4.5 stars based on 26 reviews, indicating a generally positive perception among clients. However, the written reviews present a mixed picture. Jennifer East commends the clinic for its care and regular updates during her dog's treatment, awarding it 4 stars. Conversely, Sue Wilkins, who provided a 3-star review, expresses concerns about the clinic's pricing, feeling pressured by the costs of treatments. This highlights a potential issue with the transparency and affordability of prices. On a more positive note, Laura Mawditt gives a 5-star review, appreciating the calm environment at the Harpenden branch, especially in comparison to other locations. Sue “su” 123's 1-star review reflects dissatisfaction with the service following Medivet's takeover, despite acknowledging the past kindness and professionalism of the staff. This suggests some clients might feel a decline in service quality post-transition. On the other hand, Ben Theobald's 5-star review praises the clinic's expertise, especially with exotic animals, and notes the compassionate support provided during difficult times. Overall, Medivet Harpenden seems well-regarded for its caring staff and specialized services, though some clients have raised concerns about pricing and changes in service quality. Potential customers may want to inquire directly about costs and services to ensure they align with their expectations.