Max and Min Veterinary Practice

- Recent feedback is overwhelmingly positive, with many owners describing the team as kind, caring, accommodating and professional across both cat and dog visits. - A calm, low-stress atmosphere remains a strong theme. Owners mention a thoughtfully arranged clinic and say anxious pets are handled gently, with some pets reportedly happy to go into the practice.

Max and Min Veterinary Practice in Hertford offers diagnostics, surgery and preventive care, including rapid cancer diagnosis, keyhole surgery and the use of digital technology in diagnosis and treatment. The practice is also a veterinary nurse training facility. Recent feedback is very positive overall, with owners frequently praising the calm environment, clear communication and gentle handling of nervous pets.

Services

•Diagnostics and consultations include rapid cancer diagnosis, second-opinion appointments, and assessment of more complex problems such as spinal issues. Reviews also describe vets taking time to explain findings, options and next steps clearly.
•Surgical care includes keyhole surgery, with clients also mentioning procedures such as lump removal and routine castration/neutering.
•Medical treatment covers acute illness and more involved cases requiring multiple procedures or treatments; examples mentioned by owners include assessment and treatment for repeated vomiting, including an anti-sickness injection at the same visit.
•Preventive and routine care includes first vaccinations, microchipping and parasite prevention through a membership system that posts out flea and worm treatments. The clinic is also noted as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviewers generally focus more on the standard of care than cost, though one owner said treatment was worth paying for even when insurance did not cover it, while another had originally switched after being quoted more elsewhere for lump removal surgery.

People

•Anish (owner): Praised for thorough examinations and a reassuring manner; one recent review mentions him taking time with a first-time puppy owner during a puppy’s first jabs and microchip visit.
•Bonnie Cheung (vet): Named positively for a second-opinion consultation on a spinal issue, with owners highlighting her thorough assessment, clear explanations and calm approach.
•Goran (vet): Previously mentioned for promptly assessing a vomiting dog and giving an anti-sickness injection during a late-day visit.
•Rose (reception): Previously praised for being especially understanding and kind, helping put an owner at ease early on.

Reviews

Google rating: 4.9 stars from 165 reviews.

•Recent feedback is overwhelmingly positive, with many owners describing the team as kind, caring, accommodating and professional across both cat and dog visits.
•A calm, low-stress atmosphere remains a strong theme. Owners mention a thoughtfully arranged clinic and say anxious pets are handled gently, with some pets reportedly happy to go into the practice.
•Communication is another consistent strength: reviewers describe vets as informative, reassuring and thorough, with clear explanations around assessments, treatment and next steps.
•One recent 1-star review stands out against the otherwise very positive pattern, alleging a medication dosing error during a cat’s castration and dissatisfaction with how the complaint was handled.

Reviews for Max and Min Veterinary Practice

Note: Showing the 10 most recent Google reviews out of 165 we track in total. Recent reviews may not be representative of overall sentiment.

Paul Croft

1 month ago

This practice has the highest level of care and goes above and beyond to ensure that animal welfare is fulfilled every time.

Emily Lomas

Max and Min are always so so lovely! We have been going to them ever since we got our kitten and we have never had a bad experience. All of them are so lovely and accommodating. They treat us and our pets so wonderfully, couldn’t recommend them more!😊

Elizabeth Kyriacos

Fantastic service. Informative and reassuring. Always kind with my cats. We are pleased to have our 2 cats signed up to the practice.

Shannon Bowering

I own 4 sphynx cats a puppy and a horse I have these animals as mental health therapy animals for support due to negligence from the NHS causing me to need multiple life changing surgeries at 23 years old being told I cannot have any children in the future I have dedicated my life to animals to fill the void. I wanted to find the best I could for my babies and this place was not only close but had great reviews, I was having routine work of castration for my Sphynx cats, I had previously had 2 of my cats done here and I was the one that had to tell them you cannot use ketamin as it can be dangerous for sphynx cats to have this drug used during procedure they were blissfully unaware but I gave them the benefit of the doubt as obviously sphynx cats aren’t very common. Fast forward to my youngest boy going in for castration I was fresh out of surgery so my partner took him in. Due to my own experience with hospitals and procedures it’s a very stressful experience for me anyway but I have no choice as I know it’s for the best as castration also helps them have less oily skin helps suppress their hormones therefore suppressing their oil production. My partner gets a call shortly after with applogies they have overdosed my boy and they need to do bloodwork, he rushes up there and tell him the procedure has gone well although afterwards they had given him double the amount of pain meds. I come up a week post op obviously having a panic attack and crying, the old women on the front desk continuously tell me “it’s not my problem I didn’t overdose the cat did I” while I’m crying asking for answers apologising for showing my emotions loudly but I am mentally and physically unwell I just need answers as to what happened, I am then surrounded by staff all trying to tell me to calm down and then bring my boy out who was so drugged up his head couldn’t lift from on his pillow of his pram we brought him in, I instantly ask why they have not started flushing the drugs out and started the bloodwork which they respond “we need your permission” which my partner had already given and I then demand they start this instantly. They decided to call the police on me because I was loud, when the police arrived they said I have done nothing wrong and even when police questioned the dose and what drug they overdosed him on the old women still refused to answer and police were agreeing with me that they understood my frustration, I let them keep my boy for further tests just to check his levels we’re not going to scar him lifelong as that’s what I was told was a possibility, I was then contacted by someone higher up telling me they have decided they will no longer treat my animals for me and I need to find a new vet, not a single apology not a single care of the disruption they had caused to my healing from surgery or my healing of mental health I have been suffering with and all I was told was “these mistakes happen even in the NHS it was the drug manufacturers fault as they wrote the dosage confusing on the label”. If I could give 0 stars I would. But the only lady in this vets is a lovely young lady normally at the desk who I normally dealt with up until this incident and I know if she was on shift when this happened it would have gone a completely different way as she’s so caring for all the animals and for the people coming in. I just wish she was on shift it’s a shame the rest of the staff had no heart towards such a sensitive situation. For such a routine procedure to go so wrong I just cannot forgive them, especially my treatment after their wrong doing with no accountability.

Heidi Bennett

2 months ago

Our first visit with Woody yesterday , from arriving at the clinic , to Anish who talked to me about my worries being a first time puppy mummy , his thorough examinations , the lovely nurses that looked after Woody while he had his first jabs and microchip giving him lots of cuddles , and the ladies on reception , everyone made us feel so welcome and comfortable , highly recommend 💙

patricia liles

3 months ago

Fantastic experience today first time for my dog Bailey at max& min he was looked after exceptionally everyone was very nice and a calming experience for my dog 🐕

Lynn Gayler

I can’t recommend highly enough. Friendly, professional, caring. Words that sum up all the staff. Our 3 older cats are all receiving treatment here and I know they are in safe hands.

Marcin Woszczyk

4 months ago

Hands down the best practice in the area, very friendly team who always put your pets first, Anish and the team are just absolutely amazing, been recommending to all dog walkers I met, you won’t be disappointed and your pets will love it.

Ola N

Max & Min Vets are honestly exceptional. The whole team is super friendly, caring and patient, and the clinic itself is so thoughtfully arranged that it really helps minimise any stress for our fur babies. Their membership system is brilliant — flea and worm treatments are posted directly to us, which saves time and avoids unnecessary trips. Every visit feels organised and relaxed, and the vets are incredibly knowledgeable. They take the time to explain every possibility clearly, so you always know exactly what is happening and why. My anxious boy actually wants to go in, even when it is his brother’s appointment, which says everything about how good they are. Highly recommended.

Simon Light

5 months ago

Excellent service with true compassion for your pet.