Roebuck Veterinary Group - Great Ashby | Vets in Stevenage, Hertfordshire

Roebuck Veterinary Group – Great Ashby is an RCVS Veterinary Hospital in Stevenage, part of CVS, with roots going back to the late 1960s. The practice says it provides 24-hour emergency care with full-time night staff, along with free telephone advice for urgent cases. It is also accredited as a Silver Cat Friendly Clinic and listed as a Veterinary Nurse Training facility. Recent feedback is mixed overall, with strong praise for compassionate urgent and end-of-life care alongside concerns from some owners about communication, continuity, and pricing.

Services

•Routine and preventive care: general consultations, vaccinations, parasite control, microchipping, neutering, nurse consultations, blood pressure checks, and six-month health checks.
•Diagnostics and treatment: dentistry and diagnostic work including X-rays. Reviews also mention urgent admission for suddenly unwell pets, seizure care, thorn removal, and surgical treatment including BOAS surgery and eye removal.
•Additional support services: grooming, nail clipping, anal sac expression, pet travel documentation, and home visits.
•Emergency and out-of-hours care: the practice says it offers 24-hour emergency cover with full-time night staff and free urgent phone advice. Reviews mention overnight support, aftercare advice for a dog with newborn puppies, and end-of-life appointments handled with time and sensitivity.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners say options and charges were explained clearly, while others describe pricing as expensive or inconsistent, including differing X-ray quotes, a complaint about retail pricing for shampoo, and a reported end-of-life bill of just under £700.

People

Recent reviews specifically thank Tom, Claire, and the nursing team. Owners also praise vets and nurses for gentle handling of anxious pets, clear explanations around procedures and costs, and supportive care during emergencies and euthanasia, although feedback on reception interactions and continuity between different vets is more mixed.

Reviews

Google rating: 4.4/5 from 388 reviews. Recent written feedback is mixed.

•Many positive reviews focus on compassionate care during serious illness and euthanasia, with owners mentioning gentle handling, clear explanations, and being given time to say goodbye.
•Emergency and out-of-hours care draws both strong praise and sharp criticism. Some owners report immediate admission, supportive overnight help, and good aftercare advice; others describe poor phone manner, feeling dismissed, or dissatisfaction with how urgent cases were handled.
•Communication is a recurring strength in positive reviews, especially when staff take time with nervous dogs or talk families through treatment choices and costs.
•Negative reviews repeatedly raise concerns about pricing, continuity of care for ongoing problems, and the way some bereavement or follow-up situations were managed.

Reviews for Roebuck Veterinary Group - Great Ashby

Note: Showing the 10 most recent Google reviews out of 388 we track in total. Recent reviews may not be representative of overall sentiment.

Cher ie

1 month ago

We said goodbye to our beloved dog Lily this week, and I cannot thank everyone at Great Ashby Vets enough for the compassion and kindness they showed us. We have trusted Great Ashby Vets and their linked Roebuck Vets for over 35 years, and they have always cared for our animals with dedication and professionalism. This week, when it mattered most, that care and compassion meant more to us than ever. Tom and his wonderful nursing team treated Lily with such gentleness and dignity, making sure she was calm, comfortable, and surrounded by love. They even gave her pancakes — such a small but incredibly touching gesture that meant so much to us in such a heartbreaking moment. They explained everything with care, allowed us all the time we needed, and supported us through one of the hardest decisions a pet owner ever has to make. Their empathy and kindness were truly exceptional. Lily was 15 years old and deeply loved, and I will always be grateful that her final moments were peaceful and handled with such tenderness. Thank you, Great Ashby Vets and Roebuck Vets, for decades of wonderful care and for being there for us when we needed you most. We will never forget it.

Jack Barmby

2 months ago

WE ARE CHANGING OUR VETS AFTER THIS ENCOUNTER! Issue 1 : We had to have our beloved dog put down, when we spoke with the vet before euthanisation, she said we would not have to pay a penny on the day and that as long as we made payment in full within 2 weeks (as that's when our dogs ashes would have arrived), after the dog was euthanized, the lady at reception then demanded the full payment on the spot (just under £700) which is impossible for most people without warning and preparation. Issue 2 : the euthanisation process took stupidly long. They had to inject the dog 3 times as first time they didn't put IV in enough and didn't realise until after the injection. Second time was nor their fault. But on the 3rd and final injection, the vet got my mum to squeeze our dogs leg to pop the vein while they injected her and put her down. My mum wasn't able to cuddle our dig as she went, instead she was doing the job that another vet could VERY easily have done! Will not be returning to this vets!

Alf reid

Fantastic service... our poor baby suffered a very bad seizure..the staff were amazing couldn't fault.. they were caring lovely towards both us and our baby.. can us time to send with her xxx

Georgina Bourke

This place is an absolute joke, they don’t one bit about animals all they care about is money and they rip everyone off. After my recent experience with them I would lost definitely not recommend them to anyone. I have heard some stores but now I have experienced it first hand and when j asked why they feel the need to charge me £80 for a bottle of shampoo which is £20 online they said that’s our prices set by head office. Avoid at all costs

Donna Sparks

Our dog Millie needed Boas Surgery and surgery to remove a eye. We were in safe hands and the skill, care and compassion was second to none . Forever grateful . Thank you so much to Claire and the team.

Ashli

3 months ago

So grateful! my dog was so poorly and we didn’t think he could come back from this, with all of the support from the team over Christmas he came back fighting, fantastic friendly staff too

Summer Rose

Christmas night my dog suddenly became ill, we called them as it was an emergency and we lived 2 minutes away. The attitude the receptionist gave on the phone was disgusting, when we got there, my dog was walking around delirious and the vet just stood there with their hands in their pockets not even bothering to look at him or check him over. The vet was rolling their eyes and there’s many words I could use for this vet but I won’t. Sadly my dog did pass away on his own accord. A couple days later we called them, and said we’re using a different crematorium business and they were on their way to pick him up, we was then told he’d already been sent to their crematorium they use without our permission. This vet practice has no compassion for animals all they care about is money. No clue how the vet that dealt with us is even qualified.

Sarah Marquis

4 months ago

We are extremely disappointed with the care our 9-year-old cat Gizzy received at Roebuck Vets. Despite countless visits over the past year for ongoing UTI issues, we saw a different vet every time, spent a huge amount of money, and still felt like no one was truly listening or investigating properly. When Gizzy suddenly became unwell recently, Roebuck failed to spot any signs of lymphoma or even suggest further tests that could have helped us get answers sooner. We only received a call from them after we transferred her records to another vet for a second opinion — and even then, at 7pm, it was more guessing, with still no mention of a scan. What’s even more disheartening is that when we informed Roebuck of Gizzy’s passing, we received no reply at all. In contrast, the vet we transferred to sent us a heartfelt condolence card within two days. After years with Roebuck, it genuinely feels like they cared more about taking our money than helping our cat. We will not be registering any future pets with them again.

Tina Bates

The vet we saw today was brilliant, our dachshund Luna is frightened of everything and I was worried she would be snappy. she had acted this way when she had her 2 previous injections. Today I was very impressed with the vet we saw, she spent time making friends with her and offering her chews, she didn't even flinch when the injection was administered.

lisa kingston

My 6 year old jackrussel female was pregnant with more then one puppy. she was pushing no puppy so took her there.man said I want 3500 from me I told him ant got that money he had right hump so done xray and scan sald one puppy blocking it rest should come so he pulled the dead puppy arm of broke its neck to get it out showed us it was horrible. So asked if anymore puppy s as we new she had more as normal has about 8 he sald no but we hard her screaming and herd puppy s .he brought her out looking half dead to me he said its normal. But she died less then 3 hours after so thay killed her just waned money we gave her and puppy s thay stolen

Roebuck Veterinary Group - Great Ashby