Roebuck Veterinary Group - Great Ashby | Vets in Stevenage, Hertfordshire

- Many positive reviews focus on compassionate care during serious illness and euthanasia, with owners praising staff for kindness, patience, clear explanations and giving families time in difficult moments. - Emergency and urgent care is a major theme. Some owners describe attentive walk-in help, strong holiday and out-of-hours support, and successful treatment for very unwell pets.

Services

•Routine and preventive care: general consultations, vaccinations, parasite control, microchipping, neutering, nurse consultations, blood pressure checks and six-month health checks. Recent reviews also mention careful handling of nervous dogs during injections and routine neutering.
•Diagnostics, surgery and treatment: dentistry and diagnostic work including X-rays, alongside broader medical and surgical care. Reviews describe treatment for seizures, BOAS surgery, eye removal, and emergency assessment for injured or suddenly unwell pets.
•Additional support services: grooming, nail clipping, anal sac expression, pet travel documentation and home visits.
•Emergency and out-of-hours care: the practice says it offers 24-hour emergency cover with full-time night staff and free urgent phone advice. Recent reviews include emergency walk-in care for an injured cat, overnight and holiday-period support for seriously ill dogs, and end-of-life appointments handled with time and sensitivity.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners feel the clinic is a little more expensive than others but see value in the 24/7 hospital setup, while others describe charges as high or inconsistent, including complaints about retail pricing and an end-of-life bill of just under £700.

People

Tom, Claire and the nursing team are specifically thanked in reviews. Owners also praise individual vets and reception staff for kindness, reassurance and gentle handling, particularly during emergencies, surgery and euthanasia, though feedback about reception manner and continuity between different vets is more mixed.

Reviews

Google rating: 4.4/5 from 403 reviews. Recent written feedback is mixed.

•Many positive reviews focus on compassionate care during serious illness and euthanasia, with owners praising staff for kindness, patience, clear explanations and giving families time in difficult moments.
•Emergency and urgent care is a major theme. Some owners describe attentive walk-in help, strong holiday and out-of-hours support, and successful treatment for very unwell pets.
•Surgical and clinical care also receives praise, including reviews mentioning BOAS surgery, eye removal, neutering and calm handling of anxious dogs.
•Negative reviews raise concerns about pricing, seeing different vets for ongoing problems, poor phone or reception manner, and a few serious complaints about bereavement handling, emergency communication and cremation arrangements.

Reviews for Roebuck Veterinary Group - Great Ashby

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Reviews from pet owners who enquired with Roebuck Veterinary Group - Great Ashby through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 403 we track in total. Recent reviews may not be representative of overall sentiment.

Oliver Di Bartolo

2 weeks ago

The vet and Receptionist at Roebuck Vets were exceptional. I brought my cat to Roebuck as an emergency walk in after he injured himself. He had previously had an eye removed at a different practice and had managed to escape my house, and declaw himself climbing up a fence. The receptionist was kind, informative and helpful. The male vet we saw (apologies for no name) was attentive and professional. Reassuring me explaining everything along the way.

Babette Ball

3 weeks ago

Colin Brown

1 month ago

A great team here

Ellen Shepherd

We've been with Great Ashby since it opened and have taken many different pets through their doors over the years. They may be a little more expensive than some other vets but being a 24/7 vets with onsite hospital, for me that is peace of mind. My previous dog was a regular there throughout his life for an ongoing condition and our rescue dog we have now went yesterday to be neutered. They've shown nothing but care and kindness.

sandra

Cher ie

7 months ago

We said goodbye to our beloved dog Lily this week, and I cannot thank everyone at Great Ashby Vets enough for the compassion and kindness they showed us. We have trusted Great Ashby Vets and their linked Roebuck Vets for over 35 years, and they have always cared for our animals with dedication and professionalism. This week, when it mattered most, that care and compassion meant more to us than ever. Tom and his wonderful nursing team treated Lily with such gentleness and dignity, making sure she was calm, comfortable, and surrounded by love. They even gave her pancakes — such a small but incredibly touching gesture that meant so much to us in such a heartbreaking moment. They explained everything with care, allowed us all the time we needed, and supported us through one of the hardest decisions a pet owner ever has to make. Their empathy and kindness were truly exceptional. Lily was 15 years old and deeply loved, and I will always be grateful that her final moments were peaceful and handled with such tenderness. Thank you, Great Ashby Vets and Roebuck Vets, for decades of wonderful care and for being there for us when we needed you most. We will never forget it.

Jack Barmby

8 months ago

WE ARE CHANGING OUR VETS AFTER THIS ENCOUNTER! Issue 1 : We had to have our beloved dog put down, when we spoke with the vet before euthanisation, she said we would not have to pay a penny on the day and that as long as we made payment in full within 2 weeks (as that's when our dogs ashes would have arrived), after the dog was euthanized, the lady at reception then demanded the full payment on the spot (just under £700) which is impossible for most people without warning and preparation. Issue 2 : the euthanisation process took stupidly long. They had to inject the dog 3 times as first time they didn't put IV in enough and didn't realise until after the injection. Second time was nor their fault. But on the 3rd and final injection, the vet got my mum to squeeze our dogs leg to pop the vein while they injected her and put her down. My mum wasn't able to cuddle our dig as she went, instead she was doing the job that another vet could VERY easily have done! Will not be returning to this vets!

Alf reid

Fantastic service... our poor baby suffered a very bad seizure..the staff were amazing couldn't fault.. they were caring lovely towards both us and our baby.. can us time to send with her xxx

Georgina Bourke

This place is an absolute joke, they don’t one bit about animals all they care about is money and they rip everyone off. After my recent experience with them I would lost definitely not recommend them to anyone. I have heard some stores but now I have experienced it first hand and when j asked why they feel the need to charge me £80 for a bottle of shampoo which is £20 online they said that’s our prices set by head office. Avoid at all costs

Donna Sparks

Our dog Millie needed Boas Surgery and surgery to remove a eye. We were in safe hands and the skill, care and compassion was second to none . Forever grateful . Thank you so much to Claire and the team.

Roebuck Veterinary Group - Great Ashby