Companion Care (Stevenage) Ltd T/A Vets4Pets

- Kind, gentle handling: several owners describe the vets and nurses as friendly, knowledgeable and good with cats and kittens. - Clear explanations around treatment: routine procedures such as spays are praised for being well explained, reassuring for anxious owners, and followed by good healing. - Support in urgent and difficult situations: one owner describes being seen quickly after a serious injury and receiving calm, honest guidance about prognosis, costs and quality of life.

Companion Care (Stevenage) Ltd trading as Vets4Pets is a Vets4Pets practice in Stevenage offering first-opinion care for dogs, cats and rabbits. Website-listed facilities include diagnostics, imaging, surgery, in-patient care and a pharmacy, with out-of-hours emergencies covered by Vets Now. Recent feedback is largely positive about the vets and nurses, especially for clear explanations and kind handling, but reception and admin experiences appear more mixed, particularly around delays for results and insurance paperwork.

Services

•Diagnostics and imaging: in-house laboratory testing including biochemistry and haematology, plus digital X-ray and ultrasound.
•Surgery and procedures: operating theatre for routine procedures and other surgical work; recent reviews specifically mention spays, with owners praising clear explanations before the procedure and good healing afterwards.
•Dentistry: dental care is listed among the clinic’s services.
•In-patient care: hospital ward and isolation unit for patients needing monitoring or separation.
•Pharmacy and ongoing care: on-site pharmacy, along with care plans and text reminders that some owners find helpful for routine care.
•Species treated and emergencies: the clinic sees dogs, cats and rabbits. When the practice is closed, Vets Now provides out-of-hours emergency cover; one recent reviewer also described being offered a rapid appointment in an urgent case during opening hours.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews do not focus heavily on price, but one owner appreciated a clear discussion of treatment costs and options in a serious case, and another felt the care plan helped make ongoing care easier to manage.

People

•Isobel (vet): praised for being honest, compassionate and clear about likely outcomes, treatment options and costs in an emergency cat case that led to euthanasia.
•Ioana and Alina: thanked by name in a recent review for professional care.
•More broadly, reviews speak well of the clinic’s vets and nurses for kindness and communication, while feedback on the reception team is more variable.

Reviews

Google rating: 4.2 stars from 255 reviews. Recent feedback is mostly positive about the clinical side of the practice, with some recurring concerns about reception and administration.

•Kind, gentle handling: several owners describe the vets and nurses as friendly, knowledgeable and good with cats and kittens.
•Clear explanations around treatment: routine procedures such as spays are praised for being well explained, reassuring for anxious owners, and followed by good healing.
•Support in urgent and difficult situations: one owner describes being seen quickly after a serious injury and receiving calm, honest guidance about prognosis, costs and quality of life.
•Reception and admin are inconsistent: alongside praise for familiar and welcoming staff, some reviews report rude front-desk interactions, having to chase blood results or insurance claims, and frustration about delays blamed on short staffing.

Reviews for Companion Care (Stevenage) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 255 we track in total. Recent reviews may not be representative of overall sentiment.

zero sized lizzy

1 month ago

Adrian Kelly

2 months ago

Le Trung

Vet was so gentle and knowledgeable about my kitten. Everyone is so friendly and I love the way they treat my cat. I definitely think everyone should come more often

Cathy Schafer

The vets are wonderful.

Lee Howard

6 months ago

Terrible, worst company to goto about your pet. Not professional and very rude, wouldn’t trust them with your loved pets.

Sarah-Louise Wright

Daisy was spayed at Vets4Pets a few days ago, the staff were great, very informative and reassuring, especially as Daisy never leaves my side so I was very anxious for her. Her scar is healing well and is so tiny!

Lucy Davies

Recently registered with Vets4Pets Stevenage and all staff from receptionists through to Vets and Nurses are so friendly and kind. Our new fur babies are well looked after and their complete care plans makes sure they have everything they need. The text reminders are helpful aswell. Thank you Vets4Pets

Francesca Iosue

I'm really sad to be posting this review, as I have been a customer of Vets4Pets Stevenage for the last 7+ years. Firstly I'd like to say that the individual veterinarians and Vet nurses at this practice are fantastic. I have got no issues with them and never have done. They've always looked after my cats well, taken their time to provide good care and explain things to me. However, the reasons for my poor review and ultimately for leaving this practice after 7 years and signing up to a different practice now are: 1. I've reached my limit dealing with one particular receptionist (I won't name), who everytime I spoke to, either in-person or on the phone, was very rude and miserable towards me, made me feel rushed to get off the phone, and at times, made me feel like I was a nuisance, even though I'm a paying and loyal customer just trying to do what is best for my animals. Whenever i brought my cats in for an appointment and this particular receptionist was working, they just came across as so miserable, with a face like a smacked backside everytime I saw them. They never said hello or made me feel welcome whenever I came to the practice, and particularly when I had to call several times to chase up the progress of insurance claims or blood results etc. Because i would have zero updates along the way otherwise. 2. The business of this practice is terrible. Any time I called to chase for blood results because I'd been waiting to hear anything for over a week or more, or for the progress of an insurance claim, I got told repeatedly "we're short staffed today", and as much as I can sympathise for the individual staff that were clearly under pressure, it's not my problem! I'm a paying customer, it's their responsibility to sort that out. It was like listening to a stuck record for months on end about the shortage of staff. 3. Considering they kept repeating on about how they are short staffed, they continue to allow new patients to sign up - why?? If you can't provide a good service for your current customers because you're short staffed or whatever, stop taking on new ones! Simple rules of business! I have no idea who is the manager of this particular branch but they are obviously incompetent at running a practice efficiently as a business. 4. By the end, I was made to feel like as long as they got my money, then the customer service pretty much stopped there. I still have an outstanding insurance claim I needed them to process for me, I put in that claim almost 4 weeks ago and have had absolutely zero correspondence from them about it even though I chased it the other week and got told by my 'favourite receptionist' we're busy and short staffed again and we will get round to it when we can... They only have one person in the whole practice who does the insuramce claims - again, why? Why not train some of the receptionist staff to also help with the paperwork? It's just blows my mind how this practice is organised. I've since cancelled my care plan and transferred my cats to a new local practice where I hope I will be treated far better as a customer. I am really sad it came to this but enough is enough for me.