Companion Care (Stevenage) Ltd T/A Vets4Pets

Services

• •Diagnostics and imaging: in-house laboratory testing including biochemistry and haematology, plus digital X-ray and ultrasound.
• •Surgery and procedures: an operating theatre for routine procedures and other surgical work. Reviews specifically mention spays, with owners describing the team as informative and reassuring and reporting good healing afterwards.
• •Dentistry: dental care is listed among the clinic’s services.
• •In-patient care: a hospital ward and isolation unit for patients needing monitoring or separation.
• •Pharmacy and ongoing care: an on-site pharmacy, along with care plans and text reminders that some owners say are helpful for routine care.
• •Species treated and emergencies: the clinic sees dogs, cats and rabbits. When the practice is closed, Vets Now provides out-of-hours emergency cover.
• •Recent care examples from reviews: owners mention support for cats and kittens, including a consultation for an upset stomach where the vet gave reassurance and a clear plan.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews do not focus heavily on price, though some owners say care plans help with ongoing routine care.

People

• •Shelika: thanked by name for kind, patient care during a cat consultation, with the owner highlighting reassurance and a clear plan.
• •Isobel (vet): previously praised for being honest, compassionate and clear about likely outcomes, treatment options and costs in a difficult emergency cat case.
• •Ioana and Alina: previously thanked by name for professional care.
• •More broadly, reviews continue to speak well of the clinic’s vets and nurses for kindness, gentle handling and clear communication, while feedback on the reception team is more variable.

Reviews

Google rating: 4.1 stars from 257 reviews. Recent feedback is mixed overall, with many positive comments about the veterinary team but some recurring criticism of reception and admin.

• •Kind, reassuring clinical care: several owners describe the vets and nurses as gentle, knowledgeable and good with cats and kittens.
• •Clear explanations and good follow-up after procedures: spay reviews praise informative, reassuring communication and neat healing afterwards.
• •Positive day-to-day support: owners mention helpful consultations, friendly staff across the practice, and care plans with useful text reminders.
• •Recurring service frustrations: a smaller number of reviews report rude reception interactions, delays chasing blood results or insurance paperwork, staffing-related hold-ups, and in one case a serious complaint about waiting too long for an appointment.