Roebuck Veterinary Group - Roebuck | Vets in Stevenage, Hertfordshire

Roebuck Veterinary Group describes itself as a small-animal practice established in the late 1960s, and an approved training centre for veterinary nurses. The website also states it provides a 24-hour emergency service with full-time night staff for urgent critical care, and lists accreditations including RCVS Veterinary Hospital and Cat-Friendly Clinic Silver.

Recent reviews are mixed and include several practical concerns: multiple reviewers say they were told no appointments were available (and felt the response lacked empathy), and others claim this branch has not been operating with vets and that clients are being redirected to the group’s other site. On the clinical side, one reviewer describes two very short consultations where their dog’s problem wasn’t resolved and sedation was said to be insufficient; another review mentions long waits and having to sit with cats in the same waiting area as dogs.

Services

Services and capabilities stated on the clinic website include

•General consultations (including nurse consultations)
•24-hour emergency care, described as having full-time night staff for urgent critical care
•Dentistry
•Diagnostics
•Neutering
•Vaccinations and parasite control
•Microchipping
•Blood pressure checks and six-month health checks
•Grooming and nail clipping
•Anal sac expression
•Pet travel documentation
•Home visits

Training/accreditation mentioned

•Approved training centre for veterinary nurses
•RCVS Veterinary Hospital
•Cat-Friendly Clinic Silver

Pricing

Only prices mentioned in reviews

•One reviewer reports being quoted “over £1000” for “a few tests alone” (not including treatment).
•One reviewer states cremation is “over £300.”

Reviews

Google rating: 4.1 stars from 120 reviews.

•Access/availability: repeated reports of being told the practice wasn’t taking bookings; several reviewers also claim this branch hasn’t been operating with vets and that appointments are being handled at the group’s other site.
•Concerns about value and outcomes: examples include two allegedly ~5-minute consultations that didn’t resolve a dog’s issue, paid medication, and a return visit where staff said sedation wasn’t sufficient; the same reviewer says a refund was refused.
•Cost shock: mentions of a £1000+ quote for tests and £300+ cremation.
•Cat handling/environment: one reviewer says it didn’t feel cat-friendly in practice due to waiting with dogs and being seen long after the appointment time.
•Positive outlier: one reviewer gives 5 stars and describes “excellent service” and staff who “care about family pets.”

Reviews for Roebuck Veterinary Group - Roebuck

Note: Showing the 5 most recent Google reviews out of 120 we track in total. Recent reviews may not be representative of overall sentiment.

joel newton

2 months ago

Called asking about booking our dog into being seen, didn’t seem bothered at all just said not taking anymore booking which I understand just not very compassionate or caring or helpful to be honest.

a week ago

karen scott

10 months ago

I visited this vet twice .. I was charged for both consultations 5 mins long and they still didn’t deal with my dogs problem .. I paid for meds which they charged a lot for and brought her back they still couldn’t deal with her as they told me she wasn’t sedated enough.. after leaving in half an hour my pet fell fast asleep . They advise me to give her meds two hours before . I wasted my time going at all .. while I am in receipt of sick pay and not working I asked for some money back and they refused . Stay clear of this vets awful .

7 months ago

Duncan Corps

a year ago

It's been months, perhaps years, since I've seen any sign of this branch in operation. I understand that they no longer have enough staff to operate both this branch and the one in Great Ashby, so they're only working in the latter now.

Lee

Appalling vets and staff. Terrible, inconclusive tests leading to horrifically bad advice, and extortionate prices. On top of this, a visit many months later because of their ineptitude, results in a quote for over £1000 for a few tests alone, not including treatment! This will result in death. Cremation is over £300. MediVet 6 years ago came to my home personally, administered a lethal injection, took my friend away and cremated him for less than £200. But, that's the market I guess. These people (at Roebuck) are soulless con merchants and cash-grabbers, with not a single nugget of decency for animal life. They prey on the psychological compromise of humans and extort money from helpless people. Some of you may need to seek a new profession... I really hope I don't have to see any of you again in person.

2 years ago

Darren Withers

These guys are great and really show how much they care about family pets. Excellent service

Alistair Gordon

Avoid if you live in South Stevenage. This practice used to be good and I chose it as I wanted a vet near home, for my cat, to reduce travel time if my cat needed treatment. I’ve never had any issue with the vets, clinically, but have never found the place to be cat-friendly, being made to wait in a waiting room with dogs, and long past my appointment time. Now, ROEBUCK Veterinary Group has no vets in Roebuck! It’s a ridiculous situation, forcing me to stress my cat out, taking her to Great Ashby, the complete opposite end of Stevenage to where I live, when the practice calls itself Roebuck Veterinary Group. They claim a lack of vets, but surely they could split their time and provide a service out of Roebuck one or two days a week for the sake of their paying customers and their pets.

Roebuck Veterinary Group - Roebuck