Roebuck Veterinary Group - Roebuck – Vets in Stevenage
Clinic Overview
Roebuck Veterinary Group - Roebuck is part of CVS and has operated as a small-animal practice since the late 1960s. The practice says it is an approved training centre for veterinary nurses and lists RCVS Veterinary Hospital and Cat-Friendly Clinic Silver status, alongside a 24-hour emergency service with full-time night staff for urgent critical care. Recent feedback is mixed, with some positive comments about staff manner but repeated complaints about appointment availability and reports of clients being directed to the group’s Great Ashby site.
Roebuck Veterinary Group - Roebuck is part of CVS and has operated as a small-animal practice since the late 1960s. The practice says it is an approved training centre for veterinary nurses and lists RCVS Veterinary Hospital and Cat-Friendly Clinic Silver status, alongside a 24-hour emergency service with full-time night staff for urgent critical care. Recent feedback is mixed, with some positive comments about staff manner but repeated complaints about appointment availability and reports of clients being directed to the group’s Great Ashby site.
Services
- •Routine and preventive care: general consultations, nurse consultations, vaccinations, parasite control, microchipping, blood pressure checks, and six-month health checks.
- •Procedures and practical care: neutering, dentistry, diagnostics, grooming, nail clipping, anal sac expression, pet travel documentation, and home visits.
- •Emergency and hospital support: a 24-hour emergency service is listed, with full-time night staff for urgent critical care.
- •Training and accreditations: the practice is listed as an approved training centre for veterinary nurses, and also notes RCVS Veterinary Hospital and Cat-Friendly Clinic Silver status.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments also describe pricing as expensive, including one reported quote of over £1,000 for tests alone and one report of cremation costing over £300.
People
No individual vets or nurses are named in recent public feedback. The practice says it is an approved training centre for veterinary nurses and that its emergency service includes full-time night staff.
Reviews
Google rating: 4.1/5 from 121 reviews. Recent feedback is mixed, with complaints outweighing praise in the written comments.
- •Positive comments describe staff as friendly, polite and efficient, and one reviewer says the team showed real care for family pets.
- •Repeated negative feedback centres on appointment access, with some callers saying they were told no bookings were available and felt the response lacked compassion.
- •Several reviewers say the Roebuck branch has not been operating with vets on site, with appointments being handled at Great Ashby instead.
- •Other complaints focus on short consultations, unresolved issues, repeat charges, and high costs. One cat owner also says the waiting experience did not feel especially cat-friendly because cats were waiting alongside dogs and appointments ran late.
