Walton Lodge Vets – Vets in Stevenage
Clinic Overview
Walton Lodge Vets in Stevenage is a veterinary clinic with a 4-star rating based on 135 reviews, indicating a generally positive reputation. The clinic is known for its caring staff and comprehensive veterinary services, with Christian, one of the vets, receiving praise for his thorough explanations. The practice is also a training facility for veterinary nurses, suggesting a commitment to education and the future of veterinary care.
Customer feedback highlights both positive and negative experiences. Recent reviews are overwhelmingly positive, with clients appreciating the friendly and patient staff, as well as the helpfulness and understanding of the team. Jak Bowtell and Beryl Robinson both gave five-star reviews, commending the staff's care and attentiveness. Sarah Ward, who gave a four-star review, noted the warm reception but mentioned parking challenges.
However, there is a stark contrast in a review from Daisy Friend, who shared a distressing experience from 2020 involving her dog's misdiagnosis. She expressed disappointment with the handling of her pet's situation, feeling that her dog's life was cut short due to inadequate medical advice. This review highlights the importance of thorough diagnostics and compassionate communication, which are critical in maintaining trust.
Overall, Walton Lodge Vets appears to be a well-regarded practice with a focus on patient care and education, though it also has faced criticism that underscores the need for continuous improvement in service delivery and client communication.
Special Services
Animals Treated at Walton Lodge Vets
Animals We Treat
Companion Animals
Opening Hours – Walton Lodge Vets
Opening Hours
Hours
Reviews for Walton Lodge Vets
Note: Showing the 5 most recent Google reviews out of 135 we track in total. Recent reviews may not be representative of overall sentiment.
Jak Bowtell
2 weeks ago
A very caring practice staff are lovely and patient. Christian the vet spends ages explaining about your pet so you understand what’s wrong if anything and you understand some options to think about .
beryl robinson
a month ago
Staff are very helpful and really understanding can’t recommend them enough
Sarah Ward
4 months ago
Always a warm & friendly welcome from the reception team here. The vet was very good with my dog. Make sure you get to your appointment in plenty of time, as parking can be an issue at the Glebe.
Daisy Friend
a year ago
In 2020 my dog was ill, we didnt know what was wrong with her and when we took her to the vet they said we could call the rspca and said awful things about my baby girl. Her blood tests came back like lights on a christmas tree as the vet described. Im sorry? We bought her in because she had left a trail of white dots which when were cleaned up appeared to had blood underneath, when mixed turned pink. The vet told us her organs were failing, i assume they got this from their christmas light blood test. I feel like that was such a cop out of an excuse? Doesnt sound like they done any investigating on what was actually wrong with her. The following month after she was put down i done my own research, turns out she had diabetes and it was getting out of control, i only wish we had an educated trained vet who could have given us this information and given us a way to help return her to her usual self. Instead her life was cut short at only 8 years old:( Their suggestion was a blood transfusion and given her blood was a result of uncontrolled diabetes, that was a terrible money making suggestion coming with no true medical advice. Please hire vets that care about animals, I know its hard to have to tell a family your pet needs to be put down but i truly feel like she was stolen years of her life. If the vet cared i dont think they would have made us feel guilty in the rspca thing and that putting her down was the best option. She was so full of life:( She just needed help and she had her life taken. She was put down on the 5th may 2020, RIP Isabella, I'm sorry for putting you in the hands of these vets.
Kathy Fletcher
2 years ago
This was our first visit to the vets was seen on time, I was more than pleased with the outcome of our consultation, came away feeling very happy and relieved
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