Vets4Pets Watford Century

Vets4Pets Watford Century is part of the Vets4Pets group and offers routine care alongside more advanced in-house work, including orthopaedic procedures. Its listed facilities include an on-site lab, digital X-ray, ultrasound, separate dog and cat wards, and isolation, with out-of-hours emergency cover via Vets Now Barnet. Recent feedback is mixed overall: many owners describe kind, informative staff and reassuring surgical care, while others report problems with phone access, communication, and billing.

Services

•Routine and preventive care: microchipping, nurse clinics, weight clinics, prescriptions and medication, and health plans. Recent reviews also mention vaccinations, nail clipping, and cat castration.
•Diagnostics and monitoring: in-house laboratory testing, blood pressure monitoring, digital X-ray, and ultrasound.
•Surgery and procedures: dentistry, anaesthesia, operating theatre facilities, and orthopaedics including cruciate surgery and arthroscopy. Recent reviews describe pre-op and post-op checks around a cat neutering procedure.
•Hospital facilities: hospital ward, separate dog and cat wards, and isolation unit(s).
•Emergency cover: when the clinic is closed, emergency care is handled by Vets Now Barnet.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviewers mention £24 for a nail clipping appointment, £80 for a second vaccination, and roughly £200–£300 for a scan. Some negative reviews also raise pricing and billing concerns, including one medication charge that was later corrected and an instance where another client’s surgery bill was sent by mistake.

People

Named team members include

•Kat Romaniuk — Veterinary Surgeon, MRCVS
•Alex Simon — Veterinary Surgeon, MRCVS
•Charlotte Foy — Veterinary Nurse, RVN; Head Nurse

Recent reviews also mention Ella, Rachel, and Claire, with positive comments about helpful booking support, clear pre-op explanations, and surgical care. Reception staff are mentioned positively in several reviews, although other reviewers report difficulties getting through by phone.

Reviews

Google rating: 4.2/5 from 189 reviews.

•Positive reviews often highlight kind, patient vets and friendly reception staff, with owners saying questions are answered clearly and appointments feel reassuring.
•One recent review gives especially warm feedback on a cat castration, praising the booking process, pre-op information, surgery day communication, and post-op reassurance.
•Repeated complaints in low-rated reviews focus on phone access, delays in getting callbacks or quotes, and difficulty rearranging appointments.
•Several negative reviews also mention billing or admin errors, while a smaller number raise concerns about diagnosis or follow-up advice after treatment.

Reviews for Vets4Pets Watford Century

Note: Showing the 10 most recent Google reviews out of 189 we track in total. Recent reviews may not be representative of overall sentiment.

Jodie Edwards

3 months ago

I took my baby boy, Ash, in for his castrate, the receptionist, Ella, was amazing with booking me in and was very accommodating with my busy schedule, she was very informative with when they do the surgeries, and when I should be able to pick my baby boy up which as a first time cat owner was very reassuring. For the Pre Op assessment we had Rachel go over all of the information, she was very informative. I was told that Claire and Kat performed the surgery and even got a very funny story of my baby post op, they were amazing and they definitely make my very clingy baby happy, they said that he was constantly meowing after his castrate for cuddles! They enjoyed another cuddle with Ash, telling me that if anything seemed out of the ordinary to give them a ring and they will get him in ASAP, before sending us on our way For the post op assessment, Kat checked over him, giving the reassurance that he was all healed and ready to go back to his normal self. He definitely felt at home with the team, and definitely felt comfortable with them as he was constantly meowing for cuddles in the post op assessment too! So so great to have an amazing team all around looking after my baby.

Shafeeq Sheridan

4 months ago

Good, very patient customer service and vets

Karen Downing

5 months ago

Isabella Adams-Wiszniewska

6 months ago

Alex was absolutely very kind understanding and sympathetic with my cat Lucky … and so where all of the receptionists.

Megi Jahja

7 months ago

Very kind and professional stuff. They patiently explain any questions I had and they’ve always been available wherever I needed to call them and book an appointment.

Nicki E

Have always had great service, knowledgeable vets and friendly reception staff.

Meg

AVOID THIS VETS AT ALL COSTS!!!! Review for the general manager at Vets for Pets Watford I’m extremely disappointed with the service I received at Vets for Pets Watford. I brought my cat in specifically for a straightforward nail clipping — a service that was advertised, booked, and paid for. However, not a single nail was clipped. Despite the service not being carried out, I was still charged £24, and no refund was offered. The nurse who saw my cat was, frankly, awful. She seemed completely unwilling to handle my cat — who, while understandably nervous, was the entire reason I came to a professional in the first place. It was very clear that my cat was simply “too difficult” for her, and instead of showing competence or compassion, she appeared dismissive and uncomfortable. To make matters worse, the nurse later came out and told me she was “face blind” because she had mistaken me for another client sitting nearby. I’m sorry, but that is not professional conduct in a clinical environment. Someone who openly admits to being unable to recognize faces and demonstrates that level of confusion probably shouldn’t be working in a role that requires clear communication and attention to detail — especially when handling animals and interacting with clients. Under the Consumer Rights Act, I am entitled to a refund for a service that was not carried out. Not one nail was clipped, not one part of the service was completed. I came home frustrated — and then, using the burrito method from a YouTube video, I managed to clip two paws’ worth of nails myself. It’s quite concerning that a supposedly trained veterinary professional couldn’t manage what an owner could at home. I would strongly urge management to review this incident, ensure proper training and accountability among staff, and most importantly, stop charging customers for services that are not actually performed.

Jess Sciorio

8 months ago

Came here 3 times and had 3 separate issue 1. Brought my cat to the vet as she had the flu and they checked her over , injected her with two shots before I could even ask what was in them and then said he would leave antibiotics at the front we was then asked to pay £270 for medications and injections, when we questioned this they came back and said it’s only £20 for two sachets and she had accidentally sold us the whole box, what if I get my cat all that medication?? 2. Came back and wanted a scan done and she said I’d have to come back another day and she would send me a quote in 2-3 days and I’d be looking at around 200-300 for the scan, I never heard back and 3 weeks later I called them to follow up as I’d heard nothing 3. Was sent someone else’s bill for a whole surgery someone else’s cat had done for £1096 I won’t be responding as I’ve given up now and want the best for my cat so will be moving to another vet

Aliki Tsagkridi

I would like to share a negative experience with vets for pets in Watford although I need to emphasise this is more of a customer service/management issue. I do have a female pug puppy that had her 1st vaccine with our breeder in Vets for Pets in Hastings. As we live in Watford which is quite far ,I got in contact with Vets for Pets in Hastings and they explained to me that this happens regularly and that I just need.to check with Vets for Pets in Watford that they are happy to honour the 2nd vaccine which is already paid by the breeder. I called quite a few times and was waiting for the receptionist to discuss this with the manager. I was finally told that this is not feasible and I was asked if I would be happy to create a health care plan with them in the future and pay for the 2nd vaccine which costs 80£. I think this is frustrating and my feeling is that their focus is mainly the profit rather than anything else. I called back in Vets for Pets in Hastings and they were surprised that this was not accepted in Watford. Of course after all I am not getting registered with Vets for pets but with a different Veterinary Centre in my area. The cost of the 2nd vaccine is 64£ in this Centre. Kind Regards

Ann-Marie Jones

11 months ago

Absolutely shocking service, I do not recomment using Vets4Pets Watford. The phones are rarely answered and if you are trying to move an appointment you have to hope your call is answered otherwise if you do not cancel in time they keep your deposit. Maybe get an answer phone so we can leave a message that you can act on rather than penalising the customer.