Featured Clinic Overview
Roebuck Veterinary Group – Great Ashby is an RCVS Veterinary Hospital in Stevenage, part of CVS, with roots going back to the late 1960s. The practice says it provides 24-hour emergency care with full-time night staff, along with free telephone advice for urgent cases. It is also accredited as a Silver Cat Friendly Clinic and listed as a Veterinary Nurse Training facility.
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- •Friendly, reassuring handling is a strong theme, especially for nervous or stressed dogs and for routine visits such as vaccinations. - Communication is consistently praised, with owners saying the team explains options clearly, answers questions patiently and helps them feel confident in treatment plans. - Compassion around serious illness and end-of-life care stands out, including support for families during euthanasia and efforts to keep pets comfortable and calm.
- •Recent feedback is largely very positive, with owners describing the staff as friendly, accommodating and compassionate. - Several reviews point to long-standing trust in the practice, including owners who have used the clinic for guinea pigs and cats over many years. - Communication is a recurring strength: owners mention being talked through options clearly, receiving thorough information after treatment, and feeling reassured during stressful visits.
- •Home visits stand out strongly: reviewers value being able to have care at home, including for difficult or emotional situations, and several mention avoiding the stress of a clinic waiting room. - Compassionate end-of-life care is a recurring theme: owners describe pets passing peacefully at home, with a sensitive, dignified approach and time to say goodbye. - Thorough care for serious cases is praised: recent reviews mention help with severe gastrointestinal illness, cluster seizures and more complex health problems, with owners feeling the team worked carefully and patiently through treatment.
- •Strong lameness workups, with Susanna singled out more than once for a particularly thorough and reassuring lameness exam. - Prompt emergency response, with owners describing swift attendance and professional handling of urgent situations. - Clear communication in stressful cases, including keeping owners calm during a colic episode and explaining choices during a pre-purchase vetting.
Hammond Vets Limited is described by reviewers as an independent veterinary practice in Hertford. The cases owners talk about point to a practice that sees a mix of companion animals, farm animals and horses, with vets carrying out call-outs for urgent situations. Emergency and end-of-life support, including home visits, comes through strongly in owner feedback.
Tyrrells Equine Clinic Ltd is an equine-only practice in Royston, Hertfordshire, offering emergency veterinary cover. Recent feedback continues to highlight prompt call-outs for injuries, trusted long-term care, and thorough pre-purchase vetting with a prompt written report. A smaller number of reviews raise concerns about the handling of a colic case and about reception, prescription administration, and charging disputes.
Our Score (43/100)
Royal Veterinary College – Equine Practice is a college-affiliated equine service in Hatfield that owners commonly use for referral investigations and advanced diagnostics, particularly for lameness cases. Reviews mention horses being referred for X-rays, CT and MRI, with some staying as inpatients and owners receiving regular updates. Feedback is generally positive about professionalism, supportive communication and realistic discussions, although there are isolated reports of serious communication problems and difficulty reaching the service out of hours.
- •Several recent reviewers praise the team for being friendly, helpful and professional, with positive mentions for both the vets and the office staff. - Cameron is singled out in one review as friendly and knowledgeable. - A long-term client says they have used the practice for many years and have complete trust in Ben and his team, highlighting a sensible and considered approach.
Our Score (38/100)
Farr and Pursey Equine Veterinary Services Limited is a fully independent, horse-only veterinary practice in Aldbury, Hertfordshire, with a clear focus on preventative healthcare and management. The practice offers mobile equine veterinary care using up-to-date equipment and covers both routine care and more advanced investigation work. Its published service list spans everyday health work, performance-related assessment, and selected procedures including gastroscopy and laser surgery.