Blythwood Vets

Reception are always welcoming, professional, friendly and very organised. My recent experiences with the vets have also been really positive, and most importantly, I’ve felt there is genuine care and compassion for my lovely cat.

A huge thank you to everyone at Blythwood Bushey for the incredible care and support they have given my cat during what has been a very difficult and worrying time. They managed to fit him in at short notice when he was experiencing some worrying symptoms, and the care we have received throughout has been exceptional. All of the reception staff have been so kind and helpful, and the vets have been incredibly caring, attentive and knowledgeable. A special thank you to Dr Ceri and Dr Anca, who have gone above and beyond and always taken the time to listen, explain everything clearly and make sure my cat received the best possible care. I’d also like to thank Dr Guy, who I believe was a locum, but was equally caring, attentive and reassuring. I’m incredibly grateful to the whole team for their compassion, professionalism and dedication. Thank you all so much for looking after my cat and for giving me reassurance during such a stressful time

Such a lovely vets practice. The staff here are all so caring and everyone I know takes there animals here. Looked after my cat so we'll when it looked like she may lose a toe but she is making a full recovery. Recommend to anyone 🙂

Friendly staff and excellent vets. 5 star care

After being on a pet plan with this veterinary practice for over 3 years, I’ve unfortunately decided to leave, which is something I never expected when I first joined. I originally registered with the Northwood branch and the service there was excellent. The vets were attentive, took the time to listen, and genuinely cared about my dog’s wellbeing. Consultations felt thorough and personal — the vet would discuss symptoms I had noticed and talk through my dog’s overall health. That level of care was the reason I stayed on their pet plan for so long. However, over time the Northwood branch began operating fewer days each week and eventually I was moved to the Bushy branch without any real consultation. I later found out the site had closed due to staff shortages. This change made visits far more inconvenient for me — the drive is longer and parking is very difficult — but I accepted it because I assumed the level of care would remain the same. Unfortunately, since moving to the Bushy branch the service has noticeably declined. There seems to be a different vet almost every visit, consultations feel rushed, and the experience has become very impersonal. Most appointments now feel like a quick “annual vaccine and go,” with very little discussion about my dog’s health compared to the care I previously received. The final straw was a recent experience regarding flea and worm medication. Because of the longer journey to the branch, I asked if the medication could be delivered to my home. I was told it would be sent by the end of the week or early the following week, which was fine. However, the very next day I received a text message reminding me that I had an appointment with a nurse. Wanting to make sure my dog was healthy, I took half a day off work and attended the appointment at 9am. When I arrived and checked in, the receptionist told me there was no appointment booked for me. Another receptionist then suggested the text had probably been sent simply because medication delivery was due — not because I had an appointment. I was honestly speechless. Receiving an appointment reminder when no appointment exists — especially after taking time off work — shows a serious lack of organisation and consideration for clients’ time. It’s a real shame because this practice used to be fantastic, and I trusted them with my dog’s care for years. Sadly, the service is no longer what it once was, and the experience has become disappointing and frustrating. I truly hope the management reviews how the practice is being run, because the decline in service is very noticeable.

Really good experience with the vet we saw. He suggested a diet change before going ahead with expensive tests. The reception team were also lovely.

A friendly, professional vet

Always a friendly experience for my dog Buddy and i

Dispiriting, no sense of customer service or wanting to retain long standing customers. It’s almost as if they all dislike animals.