Companion Care (Hemel Hempstead) Ltd

Companion Care in Hemel Hempstead is part of the Vets for Pets network. The clinic has a modern on-site set-up for routine care, diagnostics and procedures, including an in-house lab, imaging, an operating theatre and a hospital ward. Recent feedback is strongly positive, with owners often mentioning quick appointment access, clear explanations and a kind, supportive approach, especially during difficult end-of-life situations.

Services

• •Routine, urgent and ongoing care: Owners describe being able to get appointments quickly when needed, including a same-day visit for a dog with a grass seed in the ear canal that was removed straight away. Reviews also mention long-term support for pets with ongoing health problems.
• •Surgery and dentistry: The clinic website lists an operating theatre with gaseous anaesthetic facilities for surgical procedures, along with dentistry.
• •Diagnostics and monitoring on site: Website-listed facilities include blood pressure monitoring, biochemistry, haematology and other in-house laboratory testing.
• •Imaging: The practice website lists digital X-ray and ultrasound.
• •In-patient and isolation care: A hospital ward is listed for monitoring pets staying at the clinic, along with an isolation unit for contagious cases.
• •End-of-life support and emergencies: Reviews speak positively about compassionate put-to-sleep appointments. Out-of-hours emergency cover is arranged through Vets Now.
• •Training facility: The clinic is also listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are generally not focused on cost, but one long-term client said they did not feel “ripped off” on price; there is also an older negative review alleging high charges and problems obtaining test results.

People

Named team members include

• •Sonja Munz (Veterinary Surgeon) — very warmly praised in reviews for clear explanations, reassurance and compassionate care over many years.
• •Rachel Rickard (Veterinary Surgeon)
• •Claire Nuttall (Registered Veterinary Nurse) — the website notes interests in preventative healthcare and avian nursing; also thanked in a recent review.
• •Amy Rouzel (Registered Veterinary Nurse)
• •Kaci Keady (Student Veterinary Nurse)
• •Kerri Williams (Veterinary Care Assistant)
• •Emily Coates (Veterinary Care Assistant)
• •Sarah Lowe (Receptionist) — thanked in a recent review for empathy and gentle care.
• •Kim Miles (Receptionist) — also thanked in a recent review.
• •Antonio — mentioned in reviews for kindness and compassion during a euthanasia appointment.

Reviews

Google rating: 4.8/5 from 331 reviews.

• •Recent feedback is largely very positive, with several owners describing the team as friendly, helpful, informative and supportive.
• •Quick access is a repeated theme: one owner says they were seen within the hour for an ear problem and the issue was dealt with immediately.
• •Communication and reassurance come up often, with Sonja named more than once for explaining things clearly and helping owners feel at ease.
• •Compassionate end-of-life care is another clear strength in reviews, with Sonja, Antonio, Claire, Kim and Sarah all mentioned positively. There is also an older 1-star review alleging high charges, missing records and a missed diagnosis, but this sits apart from the more recent pattern of feedback.