Companion Care (Hemel Hempstead) Ltd

Companion Care (Hemel Hempstead) Ltd is a locally owned Vets for Pets practice. The clinic website describes a modern, well‑equipped set‑up with an in‑house lab, imaging (digital X‑ray and ultrasound), an operating theatre and a hospital ward, suggesting it’s geared for both routine care and cases needing diagnostics or procedures on site. In recent reviews, owners repeatedly mention getting appointments quickly (including being seen “within the hour” for an ear problem) and vets who take time to explain options. There is also a clear note of conflicting experiences: alongside many long‑term positive reports, one older review alleges high charges, missing/withheld test results, and a serious missed diagnosis.

Services

From the clinic website and available reviews, services/capabilities mentioned include

• •Operating theatre (including gaseous anaesthetic facility for surgical procedures)
• •Dentistry
• •Diagnostics and monitoring on site: blood pressure monitoring, biochemistry, haematology, in‑house laboratory testing
• •Imaging: digital X‑ray and ultrasound
• •Hospital ward (in‑patient monitoring)
• •Isolation unit (for animals with contagious diseases)
• •Urgent problem appointments are referenced in reviews (e.g., same‑day removal of a grass seed from a dog’s ear canal)
• •Out‑of‑hours emergency cover: the website states this is provided through Vets Now
• •Veterinary Nurse Training facility (listed in the clinic’s structured data)

Pricing

• •The clinic website says the team can discuss pricing and treatment options and provide estimates in advance (no specific fee list was captured in the summary provided).
• •One reviewer (from 4 years ago) alleges being charged “upwards of £500” for repeated visits/tests and being quoted “£1000+” for a CT scan; this is presented as the reviewer’s account and is not corroborated by other provided sources.

People

Named staff from the clinic website

• •Sonja Munz (Veterinary Surgeon) — specifically thanked in recent reviews for being informative and helping an owner feel reassured.
• •Rachel Rickard (Veterinary Surgeon)
• •Claire Nuttall (Registered Veterinary Nurse) — the website notes interests in preventative healthcare and avian nursing.
• •Amy Rouzel (Registered Veterinary Nurse)
• •Kaci Keady (Student Veterinary Nurse)
• •Kerri Williams (Veterinary Care Assistant)
• •Emily Coates (Veterinary Care Assistant)
• •Sarah Lowe (Receptionist)
• •Kim Miles (Receptionist)

Additional named individual from reviews

• •Antonio (vet; surname/role not otherwise specified) — mentioned in a review describing support and kindness during euthanasia.

Reviews

Google rating: 4.8 stars from 329 reviews. “”

• •Speed of access when something is urgent: one owner reports calling about a grass seed/hair in their dog’s ear canal and getting an appointment within the hour, with the vet removing it immediately.
• •Clear explanations and reassurance: multiple reviews mention vets who explain things thoroughly and make owners feel reassured (with Sonja named in this context).
• •Long-term continuity for chronic issues: one owner describes attending for years for a dog with ongoing health problems and finding the team accommodating.
• •End-of-life care: a review highlights compassionate handling of a put-to-sleep appointment.
• •Conflict in experiences (notably an older review): one 1‑star review alleges repeated charging for tests they believe were not performed, inability to provide test results, and a serious missed diagnosis later found elsewhere.