Vets Now (Hemel Hempstead)

Vets Now Hemel Hempstead is an IVC Evidensia out-of-hours emergency clinic for dogs, cats and small animals, with hospital, diagnostic, imaging and surgical facilities on site. Owners often mention prompt triage, clear explanations, and good handover to their usual daytime vet, including notes transferred for next-day follow-up. Recent feedback is largely positive overall, though some owners raise concerns about emergency fees, waiting-room experience, and one disputed case involving diagnosis and complaint handling.

Services

• •Emergency and hospital care: Out-of-hours accident and emergency treatment for dogs, cats and small animals, plus critical care and hospitalisation in a hospital ward.
• •Diagnostics and monitoring: In-house laboratory testing, haematology, blood smear analysis, blood pressure monitoring and ECG.
• •Imaging and procedures: X-ray, ultrasound and endoscopy.
• •Surgery and intensive treatment: Operating theatre, advanced fluid therapy, advanced pain management and blood transfusions.
• •Other facilities: Isolation unit for cases needing separation.
• •Examples mentioned by owners: Treatment for kennel cough, investigation of suspected gastrointestinal obstruction or foreign body ingestion, and stabilising pets overnight until they can return to their regular vet.

Pricing

No published pricing information is currently available for this clinic.

People

• •Charlotte is thanked by name in one recent review for helping care for a very unwell dog.
• •Vets: Reviewers often describe the vets as reassuring and professional, with comments about prompt assessment, clear explanations, and additional information given after the consultation.
• •Nurses: Several owners praise nurses for explaining what would happen and keeping them updated, although one reviewer reports a dismissive interaction.
• •Reception: One reviewer specifically highlights a receptionist as helpful, kind and personable.

Reviews

Google rating: 4.4/5 from 302 reviews.

• •Fast access and efficient handling: Many recent reviewers say they were seen quickly, with one mentioning being seen within five minutes of arrival.
• •Caring, reassuring team: Positive reviews often mention kind, supportive staff and a calm approach during stressful emergency visits.
• •Clear communication: Owners frequently mention being talked through the plan, given options and advice, and having information passed back to their regular vet for follow-up.
• •Some concerns around cost and experience: A small number of reviews describe high emergency charges, one distressing wait in earshot of a euthanasia, one complaint about duplicate blood-sampling fees, and one serious allegation of misdiagnosis and poor complaint handling.