Medivet Cuffley – Vets in Potters Bar
Clinic Overview
Medivet Cuffley is part of the Medivet group and offers access to 24/7 emergency care through one of the network’s 24-hour centres. Recent feedback is mixed but leans positive overall, with many owners praising kind staff, quick appointments and attentive handling of cats and dogs. A smaller number of reviewers raise concerns about administration, billing and confidence in some consultations.
Medivet Cuffley is part of the Medivet group and offers access to 24/7 emergency care through one of the network’s 24-hour centres. Recent feedback is mixed but leans positive overall, with many owners praising kind staff, quick appointments and attentive handling of cats and dogs. A smaller number of reviewers raise concerns about administration, billing and confidence in some consultations.
Services
- •24/7 emergency care access through Medivet’s network of 24-hour centres.
- •Routine consultations for cats and dogs, with recent reviews mentioning visits for ear, eye and flea concerns, injections, and general appointments.
- •Ongoing advice and communication support, with one owner saying they were able to send a photo or speak directly to a veterinarian when worried.
- •Veterinary Nurse Training facility, as listed in the clinic information.
Pricing
No published pricing information is currently available for this clinic.
People
No individual vets or nurses are named in recent reviews. Feedback on the team is often warm, with owners describing staff as kind, patient, friendly and genuinely caring, and one review praising a vet for being thorough, clear and compassionate. A few reviews were less positive, citing concerns about management, aftercare and one consultation where the vet was described as unprepared.
Reviews
Google rating: 4.4 stars from 83 reviews.
- •Many recent reviewers describe a caring, friendly team that takes time with pets, with comments about dogs being “spoilt rotten” and cats getting lots of attention and love.
- •Convenience is a recurring positive theme: owners mention being able to get appointments quickly, easy booking, quick and efficient visits, and in one case being able to send a photo or speak directly to a vet.
- •The main negative thread is around administration and billing, including one allegation of being charged twice for the same injections and being charged for a missed appointment that the owner says was never booked.
- •A smaller number of reviews raise concerns about clinical confidence and communication, including one cat consultation described as poorly handled and another complaint about distress around testing and treatment discussions.
