Medivet Cuffley – Vets in Potters Bar
Clinic Overview
Medivet Cuffley is part of the Medivet group (a network of 400+ practices) and offers access to Medivet’s 24/7 emergency care via one of its 24-hour centres. Pricing is partly standardised across the group: the website states an overnight emergency consultation fee of £130 (between 7pm and 9am).
Medivet Cuffley is part of the Medivet group (a network of 400+ practices) and offers access to Medivet’s 24/7 emergency care via one of its 24-hour centres. Pricing is partly standardised across the group: the website states an overnight emergency consultation fee of £130 (between 7pm and 9am).
From the latest reviews, owners often describe smooth, quick appointments (including for cats) and staff spending time with pets (one reviewer mentions their dog being “spoilt rotten”). However, there are also recent complaints about administration and clinical confidence, including an allegation of being charged twice for injections and a separate review describing a vet appearing unprepared for the visit and offering antibiotics despite saying there were no signs of infection.
Services
- •24/7 emergency care access through Medivet’s network of 24-hour centres (as stated on the website).
- •Mobility Pain Check promotion referenced on the Medivet site (free check offered for a limited period, per the site text captured).
- •Routine consults are implied through reviews mentioning visits for ear/eye/flea concerns, injections, and general appointments for cats and dogs.
- •The clinic is listed as a Veterinary Nurse Training facility (from the clinic data provided).
Pricing
- •£130 overnight emergency consultation fee for consultations between 7pm and 9am (website statement; applies at Medivet 24/7 centres).
People
- •Staff are repeatedly described as taking time with pets: reviewers mention staff “genuinely care,” being “friendly,” giving pets “lots of attention & love,” and a vet who was “very thorough,” took time, and “explained things very clearly.”
- •Not all experiences are consistent: one review describes a vet as “completely lost,” not handling the cat during the exam, and suggesting antibiotics despite reportedly not finding infection.
Reviews
Google rating: 4.4 stars from 79 reviews. “”
- •Positive handling and attention to pets: multiple owners mention staff being friendly and giving pets extra attention (dogs “spoilt,” cats given “lots of attention & love”).
- •Efficiency and access: some reviews cite appointments offered quickly and visits being “quick and efficient,” with easy booking.
- •Concerns about admin/billing: one reviewer alleges being charged twice for the same injections and also being charged for a missed appointment when they say no appointment was booked.
- •Concerns about clinical approach/communication: one owner describes an appointment where the vet appeared unsure of the reasons for the visit, was reluctant to examine a cat’s ears, and discussed antibiotics despite saying infection wasn’t seen; another review alleges pressure around testing and treatment decisions, describing the interaction as distressing.
Special Services
Animals Treated at Medivet Cuffley
Animals We Treat
Companion Animals
Pricing at Medivet Cuffley
Opening Hours – Medivet Cuffley
Opening Hours
Hours
Reviews for Medivet Cuffley
Note: Showing the 5 most recent Google reviews out of 79 we track in total. Recent reviews may not be representative of overall sentiment.
Wynand Viljoen
in the last week
The staff is wonderful and takes the time to genuinely care for our dogs.
michael michael
in the last week
Poor service charged me twice fir same injections No appointment booked them charge you for missing Poor management and after care Taken my business else where Medivet controversies involve regulatory scrutiny from the Competition and Markets Authority (CMA) (CMA) over its rapid acquisitions of independent practices, raising concerns about potential price hikes and reduced quality for pet owners, alongside legal battles with former vets over contractual disputes, accusations of misrepresenting treatments (like SGF-1000 with MediVet Equine), and isolated incidents reported by clients, including alleged administrative errors and unprofessional conduct,
Becky Myers
2 weeks ago
Fantastic staff. Everyone is so friendly. They look after my dog really well and spoil him rotten.
Christine Plum
a month ago
Colin Street
a month ago
Excellent service, very friendly and our cats visit was quick and efficient.
Corrina Batteson
2 months ago
My cats are always treated beautifully by everyone at Cuffley. Appointments are always offered quickly and the staff are all lovely!
Medeinė Degimaitė
2 months ago
For one years and a half we did not have any issues and we were very pleased with service provided. However this time it was really disappointing. The vet seemed completely lost and forgetting the reasons we came in. We came for three reasons, ears, flees and eyes, which to all three he said it is difficult to say. He seemed even scared of the cat, he was not even taking the cat from carrier bag. And when asked to check ears, he said is going to be difficult to check, the cats don't like that. Somehow I grabbed the cat, took him out and opened the ears for the vet to check (our cat is not agrresive, he just scared). Not sure if this is very professional. Although he did not see any signs of infection, he was still offering medication with antibiotics. We paid 50 pounds for nothing, we have exactly the same questions as we came in. Sadly, we will likely need to look for another vet..
Sue Parsons
2 months ago
The worst vets ever! My dog has been in this country for 6 years not once did they say my dog would need a test for a certain disease they could carry until I heard someone else talking about it in the vets. When I asked the vets she said that my dog will have to have a test and will not treat my dog until the test was done and if it was positive the best thing would be to put my dog down. I got my dog tested at another vets and she is negative I’ve never been so upset and worried, all medi vets want is your money!
Lily Annalise Whyman
2 months ago
such a positive experience yesterday with our cat! all the ladies made sure she got lots of attention & love 😊 thank you!!
Ian Dust
a year ago
Our experience was very good and the vet was very thorough and took as much time as he felt necessary. He explained things very clearly to us and showed compassion and empathy. The staff were very good and booking appointments was easy
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