Medivet Potters Bar

- Speed of access and efficiency: several owners mention getting an appointment quickly and describe the service as efficient. - Clear, thorough vet discussions: one review describes a thorough exam with an honest evaluation, followed by a detailed conversation that helped the owner decide next steps for a puppy. - Support around sensitive situations: medication collection is mentioned, and one review specifically highlights compassionate guidance during end-of-life care.

Services

•24-hour emergency care, with an overnight consultation fee stated for consultations between 7pm and 9am.
•Mobility Pain Check promotion is mentioned on the website source (described as FREE until a specified date in the source text).
•Consultations and treatment for cats and dogs are referenced in reviews.
•Diagnostic imaging and blood tests are referenced by a reviewer (they cite a combined charge for “imaging and bloods” in an emergency case).
•Medication collection is explicitly mentioned in reviews.
•End-of-life care support is explicitly mentioned in reviews (“last journey”).

Pricing

•£130 overnight emergency consultation fee (for consultations between 7pm–9am) is stated in the website summary.
•One reviewer reports being charged £1,400 for imaging and blood tests in an emergency case (this is a single customer’s account, not a published price list).

People

•Sid: Mentioned by name as part of “Sid and the team,” described by one reviewer as friendly and supportive over time, helping them from first-time cat ownership through to preparing to transport multiple cats internationally.
•Vicky (vet): Praised by name for guiding families through difficult situations and for professionalism; one review specifically highlights her role in supporting owners during a pet’s “last journey.”
•Team/clinicians (general, unnamed): Multiple reviews describe thorough assessments, honest conversations about findings, and helpful advice on prioritising care.

Reviews

Google rating: 4.7 stars from 174 reviews. “”

•Speed of access and efficiency: several owners mention getting an appointment quickly and describe the service as efficient.
•Clear, thorough vet discussions: one review describes a thorough exam with an honest evaluation, followed by a detailed conversation that helped the owner decide next steps for a puppy.
•Support around sensitive situations: medication collection is mentioned, and one review specifically highlights compassionate guidance during end-of-life care.
•Admin vs in-clinic care mismatch: one reviewer praises the clinical care but reports incorrect automated reminders and messages about missed appointments after attending.
•Major negative account focused on costs and transparency: one reviewer describes an emergency pelvic fracture case where they felt the focus was on charges and that transferring paid-for X-rays to another practice was obstructed; this directly conflicts with other reviews describing supportive, professional care.

Reviews for Medivet Potters Bar

Note: Showing the 5 most recent Google reviews out of 174 we track in total. Recent reviews may not be representative of overall sentiment.

Thomas Law

a week ago

Highly efficient service

Jade Stimson

a month ago

Great vet. We got an appointment very quickly. The vet was thorough and gave us an honest evaluation based on his findings. We had a very good conversation about our puppy and left feeling empowered to be creative when it comes to how to combat our puppy's problem and doing what is best for her wellbeing. Thank you!!

Queen g

Sid and the team are so amazing. They helped me from when I got a cat with no research at all to now I’m transporting 3 cats to Africa! So friendly and supportive, very good team from Nellie Elsa and Biscoff 🥰

Sharon Baldwin

2 months ago

Amazing friendly team. They treat your pet wonderfully and you feel they genuinely care about each animal.

deborah Smith

Helpful advice on prioritising the care of my dogs

Kenzo K

The dedication and professionalism of the team at Potters Bar branch are always at the top, whether it's collecting medications or guiding families through the difficult process of their pet's last journey. You don't just provide a service; you truly deliver it with compassion and warmth. A special shout-out to Vicky, who exemplifies what it means to be a trusted vet! Thank you for all that you do, and for making such a positive impact in the lives of so many. Keep up the fantastic work!

P

3 weeks ago

The veterinary service itself is excellent — the staff are caring, professional, and I’m very happy with the treatment my cat received. However, the online admin system really needs some attention. I’ve had emails reminding me of checkups that weren’t actually due, and on two occasions I was told at the clinic that the reminders were incorrect. I also received an email the day after a completed visit saying I had missed an appointment and needed to rebook. It would be great if the online system could be updated to match the quality of the in-person care.

Joanna Goddard

A fabulous practice. The staff are super attentive and really care for our pets, easy to book appointments and an overall great service. Highly recommend this practice!

Ariana Nicolaou

I’ve never been more disappointed by any veterinary service than I am by Medivet. When my cat Louis had an accident and fractured his pelvis, instead of receiving compassionate, professional care, I was met with a relentless focus on cost. They charge exorbitantly (£1,400 for imaging and bloods) as soon as I walked through the door and yet failed to provide basic human decency or transparency. After several unclear back and forths on the phone about our options which were again incredibly vague and centred around money making we realised that Medivet's sole focus was not on the wellbeing of our cat but to extract funds from us l. We attempted to have the X‑rays transferred to Oak Vets and were met with excuses (“we’re closed now”), despite me explicitly paying for the imaging and this being an emergency. This lack of cooperation was not only unprofessional, but deeply distressing. In stark contrast, Oak Vets a family run business treated us with empathy, provided clear explanations, allowed us to stay with Louis, and arranged a more sensible, affordable plan in coordination with RVC. Their compassion and pragmatism underscored just how poor Medivet’s service truly was. If you genuinely care about your pet’s well‑being—look elsewhere. This is a chain that literally does not care. Medivet showed a blatant disregard for both our emotional distress and financial investment. I sincerely regret ever entrusting them with Louis.

Emily Simes

4 months ago

Amazing, warm and welcoming staff who I have trusted with all my pets. Would recommend to anyone.